PhyNet Dermatology LLC Is Hiring A Patient Services Representative

Patient Services Representative - Call Center

Join our dedicated dermatology team as a Patient Services Representative - Call Center and play a vital role in providing exceptional support to patients and providers, ensuring a seamless and positive experience. Our practice is known for its welcoming and compassionate atmosphere, building trust and comfort during every interaction. 🌟

Position Summary

We are seeking a highly motivated and professional individual fluent in English and Russian to excel in this role and contribute to our team’s success.

💰 Pay and Hours

• Starting Pay: $20 - $21 per hour
• Schedule: Monday - Friday, 8 hours daily

📝 Essential Functions

To perform effectively, the candidate must fulfill the following duties with or without reasonable accommodations:

• Respond promptly and professionally to incoming calls, assist with appointment scheduling, and address inquiries. Triage, route, and escalate concerns while maintaining high standards of customer service and sensitivity.
• Understand provider preferences and services to schedule appointments efficiently and optimize workflow across practices.
• Collaborate with team members and leadership to identify and implement process improvements. Contribute to practice rollouts, training, and documentation.
• Participate in training sessions, roundtable discussions, and professional development activities to stay current and enhance skills.
• Maintain consistent and reliable attendance while demonstrating flexibility to meet practice needs.
• Perform other duties as assigned to support team success and operational efficiency.

🧠 Knowledge, Skills, & Abilities

• High school diploma or equivalent
• 0-1 year experience in customer service, preferably in healthcare
• Medical customer service experience highly preferred
• Proficiency with multiple computer systems and Microsoft Office applications
• Bilingual in Russian is preferred

This role requires a proactive, dependable, and detail-oriented professional capable of managing multiple tasks in a dynamic healthcare environment. A strong commitment to patient care and operational excellence is essential.

🧍‍♂️ Physical and Mental Demands

The following physical and mental requirements are representative of those necessary to perform this job successfully. Reasonable accommodations may be provided for individuals with disabilities:

• Physical Requirements:
• Stand, walk, and sit for extended periods occasionally
• Handle objects, tools, or controls with hands; reach with hands and arms
• Climb stairs, balance, stoop, kneel, bend, crouch, or crawl occasionally
• Lift, push, pull, or move up to 20 pounds occasionally
• Vision Requirements: Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

⚠️ Note

This job description provides a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.