Elevance Health Is Hiring A Patient Enrollment Specialist I

Patient Enrollment Specialist I (Bilingual Cantonese) 🌟

The Patient Enrollment Specialist I (Bilingual Cantonese) plays a vital role in supporting both new and existing patients by guiding them through enrollment and program benefits.

Location & Work Environment 🏠

Location: Virtual – This role offers full-time remote work, with occasional in-person training sessions when required. This setup ensures maximum flexibility, autonomy, and promotes productivity while supporting work-life balance.

Please note: Candidates not within a reasonable commuting distance from the specified location(s) will not be considered unless accommodations are granted as per legal requirements.

How You Will Make an Impact 💡

• Review and prioritize patient census to ensure efficient enrollment process management.
• Reach out to patients to explain available services and enroll them into suitable programs based on their needs.
• Coordinate with internal teams, including clinical and care support, to facilitate seamless patient onboarding.
• Achieve enrollment targets and meet key performance indicators.
• Provide support by addressing patient inquiries and scheduling initial and annual appointments.
• Accurately document patient interactions and activities in designated systems.

Minimum Requirements 🎓

• High school diploma or equivalent, with at least 1 year of experience in call centers, sales, healthcare, or customer-focused environments, or a combination of education and experience providing equivalent background.
• Bilingual proficiency in Cantonese required, specifically for the Carelon Global PR business unit.

Additional Details

Job Level: Non-Management, Exempt

Work Shift: Standard business hours

Job Family: Customer Support (CUS > Care Support)

About Elevance Health 🌐

Elevance Health is a Fortune 25 healthcare company dedicated to improving lives and simplifying healthcare. We value passionate leaders committed to making a difference in our members’ and communities’ lives.

Compensation & Benefits 💼

We offer competitive total rewards, including:

• Merit-based increases
• Paid holidays and time off
• Incentive bonus programs
• Medical, dental, & vision insurance
• Disability benefits (short & long term)
• 401(k) plan with company match
• Stock purchase plan
• Life insurance
• Wellness programs & financial education resources

Workplace & Vaccination Policy 🧪

Our hybrid workforce strategy requires associates to work onsite at least once per week unless specified as virtual by the hiring manager. Details regarding onsite requirements will be discussed during hiring.

To ensure community health, all new patient-facing employees are required to be vaccinated against COVID-19 and Influenza. Exceptions are handled per applicable laws.

Equal Opportunity & Legal Notices ⚖️

Elevance Health is an equal employment opportunity employer, considering all qualified applicants regardless of age, citizenship, color, disability, ethnicity, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other protected categories. Accommodation requests and legal compliance information are available upon request.

Applicants with arrest or conviction records will be evaluated in accordance with applicable laws, including local Fair Chance ordinances.

For Florida-based applicants, please review resources related to HB531 — Florida Agency for Health Care Administration.