Oak Street Health, part of CVS Health Is Hiring A Patient Engagement Specialist

Join our team as a Patient Engagement Specialist (Fluent in Polish) and make a meaningful impact on community health through patient outreach and support, utilizing your language skills and healthcare experience. 🌟

Position: Patient Engagement Specialist (Fluent in Polish)

📍 Location

Hybrid, Harwood Heights area

🤝 Role Description

The Patient Engagement Specialist I is a vital member of the Patient Engagement and Population Health Team. This role involves reaching out to patients via phone and in-person home visits to promote engagement within our care model. The PES I supports patients who haven't yet visited the clinic or participated in our programs, helps them access Oak Street services, and may assist in identifying more suitable primary-care settings.

📝 Responsibilities

• Execute community patient outreach through home visits and phone support (~50% of the time), ensuring reliable transportation.
• Handle escalations and urgent needs by prioritizing, triaging, and managing multiple responsibilities simultaneously.
• Accurately document patient interactions in electronic medical records, strictly adhering to HIPAA standards to maintain confidentiality.
• Facilitate clear communication about complex topics between patients, families, caregivers, medical providers, and community organizations.
• Collaborate with patients and support persons to set goals, overcome barriers, and maintain transparency about expectations.
• Build and cultivate relationships with patients and caregivers independently.
• Partner with Community Health Workers, Social Workers, and clinicians to support patients with complex needs.
• Provide education to patients regarding Oak Street’s comprehensive wrap-around services.
• Aim to achieve at least 20 resolutions per cycle.

🎯 Required Qualifications

• Proven experience in engagement, sales, or marketing within a healthcare-related context.
• Excellent verbal and written communication skills.
• Advanced technological proficiency, including Excel and other EHR/EMR platforms.
• Strong commitment to serving the community and building meaningful professional relationships.
• Ability to work independently in a fast-paced, demanding environment.
• Solid understanding of Medicare and Medicare Advantage programs.
• Dependable transportation and willingness to travel within assigned territories.
• Fluency in Polish (spoken and written) is advantageous.
• Authorization to work in the United States.
• Alignment with Oak Street Health's core values.

🎁 Benefits

• Mission-driven career focused on improving health outcomes for Medicare patients.
• Paid time off including vacation and sick leave, plus 401(k) match options.
• Health, vision, and dental insurance coverage.
• Opportunities for leadership growth and continuing education stipends.
• New center openings and flexible work environments.
• Potential for increased responsibilities and rapid career advancement.

🌍 Equal Opportunity Statement

Oak Street Health is committed to diversity and is an equal-opportunity employer. We encourage all qualified applicants to apply, embracing a diverse and inclusive workforce. 🤝