CVS Health Is Hiring A Patient Engagement Specialist

Join a mission-driven team dedicated to transforming healthcare and improving lives! 🌟

At CVS Health®, we're committed to building a more connected, compassionate, and convenient health experience for everyone. Surrounded by passionate colleagues who care deeply and innovate with purpose, you can be part of something bigger — helping to simplify healthcare for individuals, families, and communities alike.

Company: Oak Street Health

Position: Patient Engagement Specialist (Fluent in Polish)

Location: Hybrid, Harwood Heights area

Role Overview

The Patient Engagement Specialist I will be a vital member of the Patient Engagement and Population Health Team. Your primary responsibilities include outreach efforts—both telephonic and in-home visits—to foster engagement with our care model. You'll support patients who haven't yet visited the clinic or participated in our care programs, helping them access the care they need. Additionally, you may assist patients in finding primary care settings that better suit their needs.

Responsibilities 📝

• Execute community outreach: Conduct home visits and phone support to establish patient connections. (Approx. 50% of your time will be dedicated to community engagement, requiring access to reliable transportation.)
• Handle escalations and urgent needs: Prioritize, triage, and manage multiple responsibilities efficiently.
• Document interactions: Record patient interactions accurately in electronic medical records, ensuring HIPAA compliance and confidentiality.
• Facilitate communication: Act as a connector among patients, family members, caregivers, healthcare providers, and community organizations.
• Collaborate with patients and support persons: Work together to set goals, resolve barriers, and clarify expectations.
• Build relationships: Develop trust and rapport independently with patients and caregivers.
• Partner with care team members: Coordinate with Community Health Workers, Social Workers, and clinicians to address complex patient needs.
• Patient education: Inform patients about Oak Street’s comprehensive wrap-around services.
• Achieve resolution targets: Complete a minimum of 20 patient resolutions per cycle.

What We're Looking For: Requirements & Qualities ⭐

Required Qualifications:

• Proven success in engagement, sales, or marketing within healthcare.
• Strong verbal and written communication skills.
• Advanced technological skills, including proficiency in Excel and EHR/EMR platforms.
• Passion for serving communities and building meaningful relationships.
• Ability to work independently in fast-paced environments.
• Comprehensive knowledge of Medicare and Medicare Advantage programs.
• Dependable transportation and willingness to travel within assigned territories.
• Fluency in Polish (spoken and written): Advantageous.
• Authorization to work in the United States.
• Embodies the core values of "Oaky": positivity, good intentions, exceptional patient care, clinical excellence, ownership, determination.

What Does Being Oaky Mean? 🌟

• Radiate positive energy ✨
• Assume good intentions 🤝
• Create unmatched patient experiences 💖
• Drive clinical excellence 🚑
• Take ownership and deliver results 🎯
• Remain relentlessly determined 💪

Why Join Oak Street Health? 🤝

Oak Street Health aims to rebuild healthcare by offering personalized primary care for Medicare-eligible seniors. Our innovative model focuses on community-based, high-quality care that prioritizes health and life quality over volume. With over 200 locations and ongoing growth, we're attracting passionate team members aligned with our values and mission.

Employee Benefits 🎁

• Impactful career that enhances health outcomes for Medicare patients
• Paid vacation, sick leave, and 401K retirement matching
• Health, dental, and vision insurance
• Opportunities for leadership development and continuing education stipends
• New center openings and flexible work environments
• High-responsibility roles with rapid advancement potential

We are committed to diversity & inclusion and are an equal-opportunity employer. We welcome all interested applicants. Learn more about our DEI efforts.

Position Details

• Estimated Weekly Hours: 40 hours
• Type: Full-time
• Pay Range: $18.50 – $38.82/hour

The exact salary depends on experience, education, location, and other factors. This position may be eligible for bonuses, commissions, or incentives.

Join Our Team 🚀

Our people are the backbone of our future. We foster a workplace where every colleague feels valued and where diversity is celebrated. Our comprehensive benefits support your physical, emotional, and financial well-being, including medical, dental, vision, paid time off, wellness programs, and more.

Application deadline: 06/26/2026

Qualified candidates with arrest or conviction records will be considered in accordance with all applicable laws.