Atlas Search LLC Is Hiring A Patient Engagement Specialist Bilingual Required

Join Our Team as a Patient Engagement Specialist – Full-Time Contract

Make a meaningful impact in healthcare by engaging with patients and enhancing access to vital services. This full-time contract position offers an exciting opportunity to foster community health and build strong patient relationships.

Location & Compensation

• Location: New York, NY 📍
• Pay Rate: $22–$25/hour 💵
• Schedule: Monday–Friday | 9:00 AM – 5:00 PM 🕘
• Employment Type: Full-Time Contract

Position Overview

We are seeking a dedicated Patient Engagement Specialist (PES) to be a key contact point for patient enrollment, outreach, and re-engagement in care. Your role will focus on improving patient access, coordinating referrals, and strengthening relationships through consistent communication and follow-up.

The ideal candidate is bilingual, tech-savvy, comfortable managing high-volume phone interactions, and adept at navigating multiple systems.

Key Responsibilities

• 🔑 Serve as the primary contact for new patient enrollment and re-engagement in care
• 📞 Handle inbound referrals from patients and healthcare organizations via phone and web; provide service information and schedule intakes
• 🔄 Conduct outbound calls to promote services, schedule appointments, and close care gaps
• 🤝 Coordinate internal and external referrals to connect patients with appropriate services
• 🎉 Participate in outreach efforts and health fairs to support community engagement
• 💬 Deliver high-quality customer service, managing complex or sensitive conversations professionally
• 💻 Utilize phone, scheduling, and CRM systems to document activities, manage data, and monitor engagement outcomes
• 📚 Follow communication guides to educate and engage patients effectively
• 📈 Meet outreach and call volume targets, including re-engaging patients who have fallen out of care
• ⏱️ Ensure prompt follow-up on inquiries and voicemails
• 📝 Maintain precise documentation of patient interactions in approved systems
• 🤝 Communicate professionally with internal teams and external partners, representing the organization positively

Requirements

• 🎓 High School Diploma or GED required; college education preferred
• 🈷️ Bilingual proficiency required; Asian language strongly preferred
• 🛎️ Minimum 1 year of experience in customer service, call centers, or sales
• ✍️ Excellent written, verbal, and interpersonal communication skills
• 📱 Ability to manage phone conversations while navigating multiple systems simultaneously

Apply Today!

If you’re passionate about making a difference in patient care and community engagement, apply now to learn more about this rewarding opportunity.

🔹 Pay: $22.00 - $25.00 per hour

Benefits

• 🦺 401(k)
• 🏥 Health insurance
• 🕒 Paid time off
• 💌 Referral program

Application Questions

🔸 What email and phone number should we use to contact you?

Work Location

📍 In-person position within New York, NY