Integrative Medicine Center in the Main Line Is Hiring A Patient Care Coordinator

Join the Yang Institute Team as a Patient Care Coordinator

Become the welcoming face of a distinguished integrative medicine practice dedicated to personalized, high-quality patient care.

About Yang Institute

Yang Institute is a nationally recognized practice founded by Jingduan Yang, MD, FAPA — a board-certified psychiatrist, fifth-generation classical Chinese medicine practitioner, and the developer of the ACES Four-Dimensional Medicine framework (published in J Indep Med, 2025). We specialize in treating complex cases with a blend of conventional psychiatry, functional medicine, classical Chinese medicine, and advanced diagnostics.

Our discerning patients often include professionals, executives, and frequent travelers who seek depth, expertise, and a personalized approach. The quality of their experience depends significantly on the person in this role.

The Role

We are seeking a full-time Patient Care Coordinator to serve as the warm, professional, and operational backbone of our Bryn Mawr, PA office. This role is far from a traditional front desk position — you will be the primary contact guiding patients from their first inquiry through ongoing care, ensuring every interaction reflects our clinical excellence.

Schedule: Monday–Friday, full-time, in-office (Bryn Mawr location)

What You'll Do

Patient Experience & Communication

• Serve as the first point of contact for prospective and current patients via phone, email, and in-person.
• Conduct warm, informative initial inquiry calls — explaining services, fees, and our distinct approach.
• Greet patients on arrival, manage check-in/check-out, and create a calm, welcoming environment.
• Proactively follow up between visits — appointment reminders, lab result coordination, supplement orders, and care plan check-ins.
• Handle patient concerns and complaints with empathy, professionalism, and discretion.

Scheduling & Coordination

• Manage clinician calendars across multiple providers using AdvancedMD EHR.
• Coordinate complex patient journeys from intake to labs, follow-ups, and ongoing care.
• Schedule ancillary services such as acupuncture, neurofeedback, and lab draws.
• Coordinate with referring physicians and outside labs to ensure seamless care.

Administrative & Financial Responsibilities

• Collect payments, handle cash-pay billing, and process superbills for insurance reimbursements.
• Verify completion of intake forms prior to visits.
• Maintain accurate patient records within AdvancedMD.
• Manage supplement inventory, patient orders, and dispensary workflow.
• Coordinate billing to address outstanding balances.

Office Operations

• Open and close the office daily, overseeing reception, exam rooms, and shared spaces.
• Order office and clinical supplies as needed.
• Assist clinicians and staff with administrative tasks.
• Identify operational inefficiencies and contribute ideas for process improvements.

Who We're Looking For

Required Qualifications:

• 2+ years experience in a healthcare front office, concierge medicine, medspa, or premium service setting.
• Excellent verbal and written English communication skills.
• Strong computer literacy, including EHR systems, scheduling software, Microsoft Office, and email.
• Polished, warm, professional demeanor — comfortable engaging with high-net-worth and professional patients.
• Highly organized, detail-oriented, and able to work calmly under pressure.
• Reliable, punctual, and committed to a long-term role.

Strongly Preferred Qualifications:

• Bilingual in English and Mandarin — a significant portion of our patient base prefers Mandarin communication.
• Experience with AdvancedMD or similar EHR systems.
• Background in integrative medicine, functional medicine, psychiatry, or wellness.
• Experience with cash-pay or concierge practice billing.

Personal Qualities (Non-Negotiable):

• Genuine warmth and caring nature — a sincere commitment to patient well-being.
• Discretion and confidentiality (HIPAA-training or willingness to train).
• Proactive problem-solving skills — anticipate needs and address issues proactively.
• Poise and professionalism in representing a premium-tier practice.
• Team-oriented attitude contributing to a collaborative environment.

Compensation & Benefits

Salary: Based on experience and language skills:

• $48,000 – $54,000 for qualified English-speaking candidates
• $54,000 – $60,000 for bilingual Mandarin/English candidates

Benefits include:

• Health and dental insurance
• 401(k) with employer match
• 12 paid time off days plus standard holidays
• Continuing education stipend
• Discretionary year-end performance bonus

Why Join Us

• Gain exposure to a nationally recognized clinical model and expert team.
• Work alongside a respected, published integrative psychiatrist.
• Opportunities for growth — potential to become a Lead Coordinator or Office Manager.
• Join a practice focused on depth, clinical excellence, and a supportive team environment — avoiding high-volume burnout.
• Enjoy a stable, long-term professional home in a growing practice.

How to Apply

Send your resume along with a brief cover note (3–5 sentences) explaining why this role appeals to you and what makes you exceptional at patient care to HR@yanginstitute.com. Applications without a cover note will not be reviewed.

Yang Institute is an equal opportunity employer.

Additional Details

• Pay: $20.00 – $25.00 per hour
• Benefits:
  • 401(k)
  • Employee discount
  • Health insurance
  • Opportunities for advancement
  • Paid time off
• People with a criminal record are encouraged to apply.
• Work Location: In person