InnovaCare Management Services Company, LLC Is Hiring A Patient Care Advocate & Growth Manager

Join InnovaCare Health as a Patient Care Advocate & Growth Manager! 🚀

At InnovaCare Management Services Company, LLC, we are dedicated to transforming healthcare delivery through innovative, patient-centered care across Florida and Texas. We’re looking for passionate professionals to help us expand our impact and improve lives every day.

About InnovaCare Health

InnovaCare Health operates more than 40 clinics, blending clinical expertise, advanced technology, and personalized, coordinated care. Our physician-led model emphasizes a holistic approach, community engagement, and public health education to strengthen the well-being of the communities we serve.

• Leadership in healthcare innovation
• Community-focused and outreach-driven
• Comprehensive, patient-centered philosophy

Why Join InnovaCare Health?

Our Philosophy 🌟

We emphasize care for the whole person—physical, emotional, and social—fostering empowerment through education, partnership, and compassion. Our proactive approach includes screenings, vaccinations, and early detection to keep patients healthy and active.

Our Model of Care 🩺

We focus on building lasting relationships with patients, supporting long-term health, independence, and quality of life. Our providers are trained to treat multiple conditions and guide patients through every stage of their healthcare journey.

Community Roots ❤️

Deeply embedded in the communities we serve, we partner with local organizations and support families, ensuring every patient feels seen and cared for. Our teams live and work in the same neighborhoods as our patients, fueling our mission with genuine connection.

Job Description: Patient Care Advocate & Growth Manager

The Patient Care Advocate & Growth Manager plays a vital role in leading patient retention, engagement strategies, and expanding the MSO (Management Services Organization) in the Tampa market. This dual-role combines strategic oversight with hands-on patient advocacy and community outreach to foster seamless access, education, and support throughout the healthcare journey.

Key Responsibilities 🎯

Patient Care & Engagement

• Lead and implement patient retention, loyalty, and experience initiatives within the market.
• Serve as the primary Patient Care Advocate, providing direct engagement, advocacy, and support in Wellness Centers.
• Develop opportunities to grow the MSO business through community and provider outreach.
• Oversee onboarding of new patients, ensuring welcoming first‑visit experiences.
• Guide patients and families in navigating insurance, appointment scheduling, and care coordination.
• Address and resolve social, financial, cultural, linguistic, and medical barriers to care.
• Support service recovery by documenting complaints, coordinating resolutions, and following up.

Wellness Center Programming & Engagement 🎉

• Plan, coordinate, and execute activities to boost patient engagement and social integration.
• Promote Wellness Center events aligned with brand guidelines.
• Monitor attendance, participation, and engagement outcomes.
• Utilize culturally competent approaches for outreach and education.
• Facilitate activities encouraging self-care and preventive health behaviors.

Community Outreach & Growth 💼

• Support community outreach efforts to strengthen patient engagement and retention.
• Identify opportunities to increase MSO presence and partnerships.
• Build relationships with community organizations and stakeholder groups.
• Represent InnovaCare and Waters Medical at outreach events.
• Assist membership growth initiatives, such as "Refer a Friend".

Leadership & Continuous Improvement 🔍

• Operate with managerial responsibility, demonstrating leadership through market ownership and performance outcomes.
• Support leadership with data collection, reporting, and program evaluation.
• Collaborate with multiple teams to ensure aligned execution of strategies.

Minimum Qualifications & Skills 🎓

• High School Diploma required; Bachelor’s degree preferred.
• At least 3 years in healthcare, advocacy, community engagement, insurance, sales, or counseling.
• Experience in supporting patient retention, engagement, and service recovery.
• Strong knowledge of healthcare systems and insurance processes.
• Bilingual in Vietnamese and English.
• Valid driver’s license and reliable transportation.
• Excellent organizational, communication, and interpersonal skills.
• High empathy, professionalism, and cultural sensitivity.
• Ability to work independently, prioritize, and adapt.
• Proficient in computer applications and data management.
• Committed to ethical standards and confidentiality.

Physical & Mental Requirements 🧠💪

• Ability to lift up to 25 pounds.
• Stand or sit for extended periods.
• Understand and follow verbal and written instructions.
• Use logical reasoning for problem-solving.
• Discriminate shades of color when needed.

Note: This description is not exhaustive and may be updated based on market needs. InnovaCare participates in E-Verify and will verify work authorization in the US.