Inova Health Is Hiring A Patient Access Associates 2 Bilingual

Inova Partnership for Healthier Communities - Herndon is seeking a dedicated Patient Access Associate 2 - Bilingual to join their team. This full-time position offers an opportunity to make a meaningful impact in patient care and community health. 🌟

Job Overview

As a Patient Access Associate 2, you will uphold Inova Health System's "Service Excellence" standards while handling patient admissions, scheduling, insurance verifications, and financial counseling. Your role is vital in ensuring patient safety through effective problem solving and exceptional communication, especially active listening when addressing customer concerns. 🤝

Why Join Inova?

Inova is renowned as a national leader in safety, quality, and patient experience. We are proud to be recognized as a top employer in the D.C. metro area and across the nation. Join us to be part of a team that values excellence and community service. 💙

Featured Benefits 🎉

• Team Member Health: Medical, dental, vision coverage, and a comprehensive wellness program.
• Retirement: Company matches up to 5% of eligible contributions, starting on day one.
• Tuition & Student Loan Assistance: Up to $5,250 annually for education and $10,000 for student loans.
• Mental Health Support: 25 free mental health sessions per person annually for team members, spouses/partners, and children.

Key Responsibilities

• Express sincere concern and empathy when handling customer complaints. 💬
• Access systems and services to verify insurance or other payments.
• Communicate scheduling updates promptly and professionally to patients and staff.
• Inform patients about payroll authorization and referral procedures.
• Explain insurance benefits and patient liabilities clearly.
• Report safety hazards and take necessary actions to maintain a secure environment.
• Maintain high accuracy and productivity while improving workflow efficiency. ⚙️
• Recognize when issues need escalation and involve others for resolution.
• Guide patients through Inova Financial Assistance applications and inquiries.
• Scan and process relevant Financial Assistance documents.

Minimum Qualifications

• Education: High School Diploma or GED
• Experience: 1 year in healthcare patient access, healthcare revenue cycle, or a bachelor's degree
• Preferred: Bilingual in Spanish

Additional Responsibilities

• Greet and assist patients at the front desk, creating a welcoming environment. 😊
• Explain financial assistance programs and eligibility criteria.
• Assist patients with financial aid applications, ensuring a smooth process.
• Keep accurate records of patient interactions and assistance applications.
• Coordinate with the PHC team to address access barriers.
• Promote awareness of Inova's accessible healthcare initiatives.
• Ensure compliance with all relevant policies and regulations.
• Deliver exceptional customer service to ensure patient satisfaction.
• Perform any additional administrative tasks as needed.

Qualifications

• Bilingual proficiency: Spanish and English required; additional languages desirable.
• Education: High school diploma or equivalent; healthcare-related education preferred.
• Experience: Prior customer-facing experience in healthcare preferred.
• Skills: Strong communication, organization, and interpersonal skills. Proficiency in Microsoft Office and other relevant software.
• Attributes: Empathy, patience, flexibility, and a patient-centric approach.
• Legal: Must be authorized to work in the United States.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider, with over 26,000 team members delivering exceptional healthcare daily. Our commitment to safety, quality, and community wellbeing drives us to continually improve and innovate. From state-of-the-art facilities to professional development, we support our team members every step of the way. 🌟

Inova Health System is an Equal Opportunity Employer. We consider all qualified applicants without regard to age, color, disability, gender identity or expression, marital status, national origin, political affiliation, pregnancy-related conditions, race, religion, sex, sexual orientation, veteran status, genetic information, or any other protected characteristic.