Worldwide Flight Services (WFS) Is Hiring A Passenger Service Agent

🚀 Take a Huge Step in Your Career with Worldwide Flight Services

Join a global leader in ground handling solutions and unlock a world of opportunities to grow your skills, experience diverse cultures, and deliver world-class service across the aviation industry.

🌎 About WFS

At Worldwide Flight Services, we pride ourselves on our dedicated team of over 22,200 professionals operating in more than 170 locations across 22 countries on five continents. We specialize in aviation cargo, airline passenger services, and aviation ramp operations. Our team is highly trained, skilled, and passionate about exploring new opportunities to serve our customers worldwide.

✈️ Join Our Family and Make a Difference

Contribute to the timely delivery of cargo, luggage, and on-time flights while maintaining safety and security standards. With operations in 164 airports across 18 countries on five continents, we strive to lead the industry with our team of cargo, passenger, ramp handling, and technical service experts.

Are you ready to take off on your next career adventure? 🚀

📋 Job Summary: Airline Customer Service - Part Time - Bilingual (French or European Languages) - LAX

What You'll Do

The Passenger Service Agent handles multiple airport and passenger service functions, including:

• Making reservations, issuing tickets, and preparing itineraries
• Computing fares and issuing refunds
• Checking baggage and collecting excess baggage charges
• Providing travel information to passengers
• Meeting aircraft at gate or loading area
• Assisting passengers during boarding and deplaning
• Validating tickets, handling lost and found activities, and processing baggage claims
• Receiving and preparing airfreight shipments, establishing routing, computing rates, and maintaining shipment records
• Performing other related duties as directed by management

Security & Safety Responsibilities

Remain vigilant regarding staff, contractors, and visitors’ activities, report security breaches, suspicious activity, or non-compliance to management or via the WFS whistleblower program.

💵 Salary

$22.50 per hour

🛠️ Responsibilities

• Judging distance accurately
• Listening and responding effectively to customers
• Reporting to work on time consistently
• Wearing the prescribed uniform and insignia
• Maintaining a professional appearance and grooming
• Giving clear directions and information to passengers
• Handling repetitive questions with friendliness and professionalism

🎓 Minimum Requirements

• High School Diploma, GED, or equivalent
• Proficiency in computer skills
• Ability to work effectively under pressure
• Excellent interpersonal and communication skills
• Fluent reading, writing, speaking, and understanding of English

🌍 Preferred Skills

• Multilingual abilities (e.g., Dutch, French, Eastern European languages, German, Italian, Danish, Swedish) are a plus
• Demonstrates leadership, initiative, and sound judgment

💪 Physical Requirements & Working Conditions

• Ability to lift up to 70 lbs (31.9 kg)
• Stand and walk for an entire 8-hour shift
• Twist, turn, stoop, bend, reach, and grip during baggage checks

🎁 Perks & Benefits

• Access your pay in advance through the DailyPay app
• Recognition programs with on-the-spot awards via the Awardco Platform
• Multiple medical options for full and part-time employees
• Exclusive WFS Employee Extras: travel discounts, pet insurance, discount shopping, and more
• Wellness programs to support your health and lifestyle
• Retirement plan with 401(k)
• Opportunities for internal mobility and career growth

🤝 Equal Opportunity Statement

WFS is committed to employment equity and inclusion. We welcome applications from all qualified individuals and are an equal opportunity employer.