Swissport Is Hiring A Passenger Service Agent Bilingual

Take your career to new heights with Swissport, a global leader in aviation services dedicated to delivering exceptional customer experiences around the world! ✈️🌍

Join Our Dynamic Team as a Passenger Service Agent!

Swissport is looking for passionate, dedicated individuals to provide outstanding passenger services across various locations worldwide. If you thrive in a fast-paced environment and share our core values, we want to hear from you!

About Swissport

As a trusted name in aviation, Swissport offers Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe our people are our greatest asset, driven by our core values:

• Show You Care
• Do the Right Things
• Win as a Team

Join us and become part of a diverse, inclusive team that makes a difference in aviation! 🌟

Job Summary

The Passenger Service Agent plays a vital role in ensuring a smooth passenger journey by providing services such as:

• Reservations, ticketing, and baggage processing
• Terminal and gate check-in, gate operations
• Greeting arriving passengers and VIP handling
• Assisting passengers with special needs, including unaccompanied minors and wheelchair assistance
• Handling customer complaints and other duties as assigned

The **expected pay rate** is $18.50/hr.

Language Requirements

Fluency in English (written and verbal) and at least one of the following languages is required:

• Japanese
• Korean
• Vietnamese
• Chinese (Mandarin or Cantonese)
• Filipino

Your Activities

• Inspect and verify passenger documentation 📝
• Issue boarding passes and reschedule affected passengers ✈️
• Manage baggage processing, including handling and fee calculation 🧳
• Assist passengers through arrival and check-in, supporting those with special needs 🆘
• Guide passengers through Customs, Immigration, and Quarantine procedures 🚧
• Make public address announcements 📢
• Support Ramp Service Agents with wheelchairs, strollers, and gate-checked bags 🛬
• Comply with all security and company policies 🔐
• Operate equipment such as jet ways, reservation software, and check-in systems 🖥️
• Produce necessary documentation 📄
• Perform other duties as assigned 🔄

Your Profile

• High School diploma or GED 🎓
• Passionate about customer service with relevant experience ❤️
• Excellent communication skills in country-specific language 🗣️
• Additional languages are a plus 🌐
• Commitment to continuous improvement 📈
• Self-motivated and able to work independently 💪
• Attentive to detail and numerate 🔢
• Ability to follow procedures with flexibility when needed 🔄
• Proficient in typing and airline reservation software 🖱️
• Willingness to work in inclement weather ☔

Our Commitment

At Swissport, we are proud of our commitment to diversity, equal opportunity, and an inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status. 🤝

Learn more about Life at Swissport on our website: www.careers.swissport.com

Take the next step — join Swissport today and connect the world of aviation! 🌎✈️