Acronis International Pte Is Hiring A Partner Success Manager

Partner Success Manager

Join Acronis, a global leader in cyber protection, in our mission to safeguard the digital world by managing and supporting our valued partners worldwide! 🚀

About Acronis

Acronis is at the forefront of cyber protection, delivering AI-powered solutions that unify operations management, cybersecurity, and data protection into a single, seamlessly integrated platform. Founded in Singapore in 2003 and incorporated in Switzerland in 2008, we have grown to employ over 2,000 professionals across 34 locations, serving over 5.5 million home users and 500,000 companies globally, including top-tier professional sports teams. Our solutions are distributed through more than 50,000 partners in over 150 countries, available in 26 languages. 🌍

Our corporate culture champions mutual trust, respect, personal achievement, and leadership, fostering an environment where every team member contributes positively to communities and individual lives. Acronis is proud to be an equal opportunity employer. 🤝

Position Overview

We are seeking a dedicated Partner Success Manager to join our efforts in protecting the digital world. This role is based in North Italy, and candidates must be fluent in both Italian and English. Note: We only accept applications in English. 😊

What You'll Do

• 📈 Drive quarter-over-quarter cloud revenue growth through managing assigned partners
• 🔍 Analyze territories and develop plans for specific geographies to identify top potential partners
• 📝 Conduct account planning with all managed partners, customized based on engagement, loyalty, and responsiveness
• 🎓 Train both new and existing partners on current and new products
• 🎯 Guide partners through onboarding and enablement with necessary knowledge, resources, and tools
• 💼 Motivate and support partners to sell Acronis services, attract new customers, and retain existing ones
• 🤝 Act as a trusted advisor, ensuring partner satisfaction throughout their lifecycle
• 🔄 Lead upsell and cross-sell initiatives to increase attach rates of new services
• 🚫 Minimize churn and ensure partner retention through dedicated efforts
• 🤝 Coordinate internal resources to support partner growth
• 🗂️ Manage partner profiles within Partner Passport, ensuring at least 80% of fields are completed
• 🎯 Lead partners along their lifecycle through regular educational, evangelizing, and engagement activities
• 📞 Maintain regular contact with partners, adjusted by priority levels

What You Bring

• ✔️ Over 5 years of sales and marketing experience within the software industry, especially in channel sales or partner management roles
• 🌐 Fluent in both English and Turkish
• 🔒 Proven experience in a cybersecurity company, with strong understanding of industry practices and protocols
• 🌩️ In-depth knowledge of channel and field sales, with an understanding of cloud market dynamics
• 📊 Excellent presentation, communication, and planning skills
• 💡 Customer-focused mindset with a desire to learn all aspects of the business
• 📝 Attention to detail, discipline, and ability to meet deadlines in a fast-paced environment
• 🤝 Strong interpersonal skills and collaborative attitude
• 🧠 Outstanding organizational, problem-solving, and multi-tasking abilities
• 🔥 Self-motivated, proactive, and capable of working independently

Our Commitment

At Acronis, we aim to revolutionize cyber protection by offering solutions that integrate backup, disaster recovery, storage, anti-malware, and management into one reliable platform. This reduces complexity and guarantees comprehensive data security across all workloads and environments at an affordable, predictable cost. 🌟

Our Hiring Practices

To ensure a genuine and fair hiring process, we kindly ask all candidates to participate in interviews without AI assistance or external prompts. We value authenticity and seek to understand your individual skills and experiences. Please also note:

• Our interviews are conducted in person, with virtual backgrounds removed
• The use of AI-generated responses or third-party support during interviews may lead to disqualification
• A full criminal, education, and background check is mandatory for all new hires