SoCalGas Is Hiring A Part-Time Customer Service Rep Bilingual

Southern California Gas Company is seeking enthusiastic Part-Time Customer Service Representatives who are fluent in English and Cantonese, Korean, or Mandarin. The ideal candidate has 2-3 years of customer service experience and excels in managing high call volumes in a dynamic environment. 😊

Customer Service Representative

As a CSR, you'll be the primary point of contact for customer inquiries, providing end-to-end support on a wide range of service requests.

Essential Duties and Responsibilities

• Prioritize safety: Demonstrate a strong safety focus both in the workplace and for our customers and communities. 🦺
• Customer empathy: Show a genuine passion for helping by actively listening, showing interest, and demonstrating compassion and empathy. ❤️
• Request processing: Efficiently and accurately handle customer requests, answer questions, and resolve complex issues.
• Knowledge update: Stay informed about ongoing changes in company policies and procedures.
• Product promotion: Effectively recommend products and services tailored to customer needs.
• First-call resolution: Strive to deliver a superior customer experience with a focus on resolving issues during the initial contact.
• Continuous improvement: Maintain a learning attitude dedicated to innovation and ongoing growth.
• Community engagement: Maintain a positive presence within the communities we serve. 🌎
• Professional demeanor: Exhibit a mature, self-confident attitude with high energy and dependability.
• Work ethic: Embrace a strong work ethic, thriving in a fast-paced and changing environment.
• Performance goals: Aim to meet or surpass service and operational targets such as productivity, quality, and timeliness. 🎯

Physical Demands

Very Light: Occasionally lift or carry items like dockets, ledgers, and small tools weighing up to approximately 10 pounds. The job involves mostly sitting, with some walking and standing as needed.

Environmental Conditions

Office setting with background noise from colleagues and regular contact with customers via telephone. 📞

Minimum Qualifications

• Previous customer contact experience
• Proficiency in operating computers and peripheral equipment
• Valid California Driver’s License with an acceptable driving record
• Ability to pass pre-qualification exams, including a Clerical Test Battery (Customer Contact) and customer service inventory test
• Qualify through a panel interview
• Fluency in English and one of the following: Cantonese, Korean, or Mandarin
• Complete formal Customer Service Representative training successfully

Equal Opportunity Statement

Southern California Gas Company is committed to diversity and inclusion. We are an Affirmative Action and Equal Employment Opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status. 🤝