Socalgas Is Hiring A Part-Time Customer Service Rep Bilingual

Southern California Gas Company is seeking part-time Customer Service Representatives who are fluent in English and Cantonese, Korean, or Mandarin. The ideal candidates will have 2-3 years of customer service experience, thrive in a fast-paced environment, and handle a high volume of calls with professionalism.

Customer Service Representative

• Responsibilities include: Processing customer calls and acting as the primary contact for various service requests.

Essential Duties and Responsibilities

• Safety First: Demonstrate a strong safety focus in the workplace to ensure the safety of customers and communities.
• Customer Care: Show passion and empathy by actively listening, displaying interest, and understanding callers' situations.
• Request Handling: Efficiently and accurately process requests, answer questions, and resolve complex issues.
• Knowledge Maintenance: Stay updated with changing company policies and procedures.
• Product Promotion: Effectively promote products and services that meet customer needs.
• Customer Experience: Aim for a superior experience with a focus on first-call resolution.
• Continuous Learning: Maintain a learning attitude centered on innovation and improvement.
• Community Presence: Maintain a positive presence within the communities served.
• Professional Attitude: Exhibit maturity, confidence, high energy, and dependability.
• Work Ethic: Embrace a strong work ethic, thriving in a dynamic, fast-changing environment.
• Goals: Strive to meet or surpass service and operational targets, including productivity, quality, and timeliness.

Physical Demands

🛠️ Very Light: Occasionally lift or carry items such as dockets, ledgers, or small tools weighing up to approximately 10 pounds. The role involves mostly sitting, with some walking and standing necessary to perform duties.

Environmental Conditions

🏢 Office environment with some noise from colleagues; includes telephone contact with customers.

Minimum Qualifications

• Previous customer contact experience.
• Ability to operate a computer and peripheral devices.
• Valid California Driver's License with an acceptable driving record.
• Pass a pre-qualification examination, including a Clerical Test Battery (Customer Contact) and customer service inventory test.
• Qualify through a panel interview.
• Fluency in English and one of the following languages: Cantonese, Korean, or Mandarin.
• Successful completion of formal Customer Service Representative training.