PrincePerelson and Associates Is Hiring A Part-Time Bilingual Korean Customer Experience Specialist

Join our team as a Part-Time Bilingual Korean – Customer Experience Specialist working remotely in Utah. This role offers the opportunity to deliver exceptional bilingual support while working from home, with flexible hours and engaging customer interactions! 🚀

Part-Time Bilingual Korean – Customer Experience Specialist (Remote - UT ONLY)

Compensation: $23–$24 per hour DOE 💰

Location: Work from Home (UT Residents Only) 🏡

• Must reside within an hour's drive of Lehi, Utah

Work Schedule & Requirements

• Schedule: Part-Time | Monday–Friday
• Shifts:
  • Morning Shift: 8:30 am – 2:00 pm
  • Evening Shift: 2:00 pm – 7:00 pm (occasional Saturdays)
• Internet Requirement: Reliable speed of at least 100 MBPS 📶

About the Role

We are looking for a Customer Experience Specialist – Bilingual (Korean/English) to join our dynamic team. In this role, you will provide top-tier support to customers in both languages across various communication channels. You will be the frontline contact managing inquiries, orders, account updates, and event support — ensuring each interaction reflects our dedication to quality and care.

This is an excellent opportunity for a bilingual professional who loves helping people, promoting wellness products, and working in a vibrant, customer-first environment. 🌟

Key Responsibilities

• Support customers in Korean and English via phone, email, live chat, and SMS 📱
• Assist with product orders, returns, new member applications, and account updates
• Provide accurate information on compensation plans, promotions, events, and products
• Promote upsell items and current offers to improve the customer experience
• Document all customer interactions for accuracy, audits, and quality assurance
• Resolve customer concerns professionally and escalate complex issues when necessary
• Participate in ongoing training to stay current with promotions, processes, and tools
• Maintain performance standards in customer satisfaction, handling time, and quality scores
• Represent the company at virtual or in-person events, supporting both Korean and English-speaking customers
• Collaborate with internal teams to enhance the overall customer experience

Skills & Qualifications

• Bilingual proficiency: Korean and English (spoken and written); advanced Korean fluency required 🇰🇷
• Friendly, professional, customer-focused attitude 😊
• Strong listening, communication, and problem-solving skills
• Excellent customer service experience with effective de-escalation abilities
• Basic knowledge of direct sales preferred
• Proficiency in Microsoft Office; typing speed of 30+ WPM with 10-key skills
• High attention to detail, multitasking, and adaptability to new systems and processes

Equal Opportunity Employer

PrincePerelson & Associates is committed to equal opportunity employment. We do not discriminate against applicants based on race, color, religion, sex, national origin, age, disability, genetics, veteran status, or any other protected class under federal, state, or local law. All U.S. applicants must be authorized to work in the United States.