Tria Federal (Tria) Is Hiring A Part-Time Bilingual Help Desk Analyst

Join Our Team as a Bilingual Part-Time Tier 1 Customer Support Analyst

We are seeking a dedicated bilingual (English/Spanish) professional to provide high-quality support in a dynamic federal healthcare IT environment. This role offers flexibility and opportunities for growth for the right candidate.

About the Role

As a Tier 1 Customer Support Analyst, your primary responsibility will be assisting users with various inquiries and requests, ensuring prompt and effective solutions.

Key Responsibilities

• Provide exceptional customer support in both English and Spanish
• Handle user inquiries related to federal healthcare information technology systems
• Maintain detailed and accurate records of support interactions
• Collaborate with team members to resolve technical issues efficiently

Ideal Candidate Profile

• Experience in IT service desks or customer support roles
• Excellent verbal and written communication skills in both English and Spanish
• Attention to detail with a problem-solving mindset
• Ability to work part-time with flexible scheduling

Why Join Us? 🚀

Enjoy a flexible schedule, opportunities for professional development, and the chance to make an impact in federal healthcare technology in a rapidly evolving environment.