TTEC Is Hiring A Part-Time Bilingual Customer Service Representative

Join TTEC's award-winning team as a Cantonese-English Bilingual Customer Service Representative! 🌟 You'll play a crucial role in delivering exceptional customer experiences at the Embarcadero BART station in San Francisco, CA.

We value our employees, and our Great Place to Work certification showcases our amazing purpose, team, and culture! 🎉

What You'll Be Doing

• 🤝 Engage with Clipper customers in face-to-face interactions, providing essential support and assistance with their Clipper card needs.
• 🎫 Issue new Clipper cards and process transit value transactions using a custom Point-of-Sale system.
• ❓ Address a variety of inquiries regarding the use of physical and mobile Clipper cards for Bay Area transit.
• 💰 Manage cash, commuter checks, and credit/debit card payments during your shift.

What You Bring to the Role

• 🗣️ Bilingual proficiency in English and Cantonese.
• 🏙️ Residency in San Francisco, CA, with a willingness to work onsite at the Embarcadero BART Station.
• 💻 Basic knowledge of Excel and computer usage.
• 💵 Experience in cash handling.
• 🧘 Ability to manage and deescalate customer service situations effectively.

What You Can Expect

• ⏰ Part-time hours: 20-25 hours per week with 5-hour shifts.
• 🗓️ Work schedule: Monday to Saturday (Saturday presence is required) within 7 AM - 7 PM; on Saturdays from 9 AM - 2 PM.
• 🌱 A supportive environment for your career and professional development.
• 🌍 An inclusive culture that encourages community involvement.
• 🚀 A global team of learners committed to our values.
• 💵 Base salary starting at $22.06 per hour, with chances for performance bonuses.

A Bit More About Your Role

Your success is our priority. From day one, you'll receive training, coaching, and access to thousands of free courses to foster your career growth. Your unique caring and supportive nature is the essential ingredient that enhances our customer service. With TTEC, you’ll be part of a dynamic global family.

You'll report to the Team Lead and contribute directly to customer satisfaction and team success.

About TTEC

TTEC is a worldwide consulting, technology, and managed services provider dedicated to enhancing human customer experiences using data, AI, and technology. We connect people and brands daily, beginning with the talent behind the experience.

🌎 TTEC is an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We embrace diversity and inclusivity, fostering a workforce that respects and empowers all cultures and perspectives.