TTEC Is Hiring A Part-Time Bilingual Customer Service Representative

Join TTEC's award-winning team as a Cantonese-English Bilingual Customer Service Representative! Play a vital role in delivering outstanding customer experiences at the Embarcadero BART station in San Francisco, CA. 🚆

About the Role

We value our employees, and our Great Place to Work certification highlights our amazing purpose, team, and culture!

🔹 What You'll Be Doing

• 🤝 Engage with Clipper customers face-to-face, providing support and assistance with their Clipper card needs.
• 🆕 Issue new Clipper cards and process transit value transactions using our custom Point-of-Sale system.
• ❓ Address inquiries regarding the use of physical and mobile Clipper cards for Bay Area transit.
• 💰 Manage cash, commuter checks, and credit/debit card payments during your shift.

🔹 What You Bring to the Role

• 🌐 Bilingual proficiency in English and Cantonese.
• 🏙️ Residence in San Francisco, CA, with willingness to work onsite at the Embarcadero BART Station.
• 💻 Basic knowledge of Excel and computer usage.
• 💵 Experience in cash handling.
• 🧘‍♂️ Ability to effectively manage and deescalate customer service situations.

🔹 What You Can Expect

• 🕒 Part-time hours: 20-25 hours per week with 5-hour shifts.
• 🗓️ Work schedule: Monday to Saturday (Saturday attendance required) between 7 AM - 7 PM; on Saturdays from 9 AM - 2 PM.
• 🚀 Supportive environment for your career growth and professional development.
• 🌍 An inclusive culture promoting community involvement.
• 👩‍🎓 A global team of learners committed to our core values.
• 💸 Starting base salary of $22.06 per hour, with opportunities for performance bonuses.

A Bit More About Your Role

Your success is our top priority! From day one, you'll receive comprehensive training, coaching, and access to thousands of free courses to foster your growth. Your caring and supportive nature will be essential in elevating our customer service. With TTEC, you'll be part of a dynamic, global family.

You will report to the Team Lead and directly contribute to customer satisfaction and team success. 🤝

About TTEC

TTEC is a leading worldwide consulting, technology, and managed services provider dedicated to enhancing human customer experiences with data, AI, and technology. We connect people and brands every day, starting with the talented individuals behind these experiences.

TTEC is an equal opportunity employer. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We embrace diversity and inclusivity, fostering a respectful and empowering workforce from all cultures and perspectives. 🌎