TTEC Is Hiring A Part-Time Bilingual Customer Service Representative

Join TTEC's award-winning team as a Cantonese-English Bilingual Customer Service Representative! 🎉 You'll play a vital role in delivering exceptional customer experiences at the Embarcadero BART station in San Francisco, CA.

We value our employees, and our Great Place to Work certification highlights our incredible purpose, team spirit, and culture! 🌟

🚀 What You'll Be Doing

• Engage with Clipper customers in face-to-face interactions, providing essential support and assistance with their Clipper card needs.
• Issue new Clipper cards and process transit value transactions using a custom Point-of-Sale system.
• Address inquiries regarding the use of physical and mobile Clipper cards for Bay Area transit.
• Manage payments including cash, commuter checks, and credit/debit card transactions during your shift.

🎯 What You Bring to the Role

• Bilingual proficiency in English and Cantonese.
• Residence in San Francisco, CA, with a willingness to work onsite at the Embarcadero BART Station.
• Basic knowledge of Excel and computer usage.
• Experience in cash handling.
• Ability to manage and de-escalate customer service situations effectively.

💼 What You Can Expect

• Part-time hours: 20-25 hours per week with 5-hour shifts.
• Work schedule: Monday to Saturday (Saturday presence required) from 7 AM to 7 PM; Saturdays from 9 AM to 2 PM.
• Supportive environment fostering your career growth and professional development.
• An inclusive culture encouraging community involvement.
• A global team of learners dedicated to our core values.
• Base salary starting at $22.06/hr, with opportunities for performance bonuses.

🌟 A Bit More About Your Role

Your success is our priority! From day one, you'll receive comprehensive training, coaching, and access to thousands of free courses to support your career advancement. Your caring and supportive nature will be the key ingredient in delivering excellent customer service. With TTEC, you’ll be part of a dynamic global family.

You will report to the Team Lead and directly contribute to customer satisfaction and team success.

🤝 About TTEC

TTEC is a worldwide consulting, technology, and managed services provider dedicated to enhancing human customer experiences using data, AI, and cutting-edge technology. We connect people and brands daily, starting with the talented individuals behind every experience.

TTEC is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and foster an inclusive workforce that respects and empowers all cultures and perspectives. 🌍