Southeast Asian Development Center Is Hiring A Part Time Bilingual Community Navigator

Join Our Team as a Bilingual Community Navigator at SEADC! 🌏

Southeast Asian Development Center (SEADC) is dedicated to empowering Southeast Asian American communities by providing vital services that promote independence, resilience, and well-being. We are seeking a compassionate and skilled Bilingual Community Navigator to support our community members in accessing essential resources and services.

About SEADC 🧭

The Southeast Asian Development Center, established in 1977 in San Francisco’s Tenderloin District, is a nonprofit organization committed to uplifting children, youth, and families from Cambodia, Laos, and Vietnam. Originally known as the Vietnamese Youth Development Center (VYDC), our mission centers around creating a thriving, self-sufficient Southeast Asian American community.

Our services include:

• Providing jobs and academic support
• Language services and health & wellness programs
• Cultural resiliency activities and social guidance

Learn more about us at: seadcenter.org

Position Overview 🚀

The Bilingual Community Navigator supports limited-English-speaking community members—particularly those speaking Arabic, Khmer, Lao, Thai, or Vietnamese—by assisting them in accessing basic needs, navigating community and government services, and providing language support. This role involves in-person, telephone, and remote engagements, monitoring client progress, and referring clients to appropriate resources.

The Navigator reports directly to the Service Navigation Program Manager.

Ideal Candidate Profile 🌟

• Experience working with Southeast Asian and Arabic-speaking communities
• Deep understanding of these communities’ experiences and needs
• Detail-oriented with strong multitasking abilities
• Flexible with varying schedules and activities
• Willingness to travel within San Francisco

About Service Navigation 🎯

This program aims to support Southeast Asian adults and families in:

• Meeting basic needs and achieving stable housing
• Gaining economic independence

Key activities include:

• Daily translation services for limited English speakers in Khmer, Lao, Thai, and Vietnamese
• Assistance with housing applications, job placement, and vocational training
• Weekly English classes
• U.S. citizenship preparation and testing support

Position Details 💼

• Title: Bilingual Community Navigator (English/Arabic, Khmer, Lao, Thai, Vietnamese)
• Compensation: $26.00–$29.00/hour DOE, Nonexempt
• Part-Time: Up to 20 hours per week
• Location: 166 Eddy Street, San Francisco, CA 94102
• Reports To: Service Navigation Program Manager
• Start Date: ASAP

Essential Duties & Responsibilities 📋

Direct Client Support (75%)

• Assist clients with basic needs, life goals, and service navigation via person-to-person, phone, or remote support
• Assess social service needs, behavioral health, and family concerns, then link clients to appropriate services
• Develop action plans to help clients achieve their objectives
• Organize client records, follow-up appointments, and help apply for public benefits such as Medi-Cal, SNAP, and housing
• Collaborate with SEADC staff to refer clients to internal and external programs
• Advocate and translate for clients accessing community resources
• Follow up on referrals to community and government programs

Administrative & Project Support (25%)

• Maintain accurate client records and documentation in databases
• Participate in agency meetings, supervision, and training sessions
• Assist with organizing agency events and activities
• Perform additional duties as assigned

Qualifications 🎓

Education

• 2 years post-secondary education required, or relevant experience in lieu of education

Required Experience & Skills

• Fluency in Arabic, Khmer, Lao, Thai, or Vietnamese (verbal)
• Minimum 1 year experience in community programs
• Experience working with low-income and marginalized individuals
• Strong knowledge of services for adults and families in San Francisco
• Cultural competency, especially with Khmer communities
• Excellent interpersonal and communication skills
• Self-motivated with the ability to work in a team and manage multiple tasks
• Active listening, patience, reliability, and professionalism
• Strong organizational and time management skills
• Adaptability to new software and technologies

Desired Skills & Experience 🌟

• Written fluency in Khmer
• Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Outlook)
• Experience with CRM systems (preferably Salesforce)
• Familiarity with project management and online communication platforms such as Teams

Additional Qualities & Requirements 🌱

• Passion for SEADC’s mission & values
• Willingness to participate in events outside typical work hours
• Solution-oriented mindset
• Flexibility to work outside standard hours and travel locally as needed
• Pass criminal background check and TB clearance
• Legal authorization to work in the U.S.

COVID-19 Policy 🛡️

SEADC requires all employees to be fully vaccinated against COVID-19, with proof of vaccination. Reasonable accommodations are available on a case-by-case basis.

Diversity & Equal Opportunity 💙🤝

We are an Equal Opportunity Employer committed to diversity and inclusion, welcoming all applicants regardless of background, identity, or status.

Compensation Range 💰

The hourly pay for this position ranges from $26.00 to $29.00 based on experience and qualifications.