MMC Group Is Hiring An Outreach Specialist Bilingual

Join Our Team as a Bilingual Customer Service Program Specialist! 🌟

We are looking for a dedicated and customer-focused Bilingual Customer Service Program Specialist to support individuals through various stages of program participation, enrollment, and ongoing services. This temporary onsite role offers an excellent opportunity to make a positive impact while working in a collaborative environment.

Position Details

• Location: 100% Onsite
• Schedule: Monday – Friday, 8:30 AM – 5:30 PM
• Duration: Temporary, 6 months
• Pay Rate: Up to $22.00/hour

Key Responsibilities 🚀

• Build positive relationships with customers and monitor their engagement and progress
• Meet with customers regularly to help them achieve program goals and maintain services or eligibility
• Conduct workshops, orientations, and customer training activities
• Guide customers through application and service processes from enrollment to benefits and support
• Assist customers in accessing essential services such as education, healthcare, childcare, transportation, mental health, legal support, and more
• Follow up to ensure needs are met and questions are resolved promptly
• Collaborate with team members to address concerns and resolve issues effectively
• Maintain accurate case notes and document all customer interactions
• Share updates on outreach and engagement activities with project staff
• Communicate customer barriers or challenges impacting participation

Qualifications 📋

• High school diploma or equivalent required
• Excellent customer service skills, with professionalism in handling difficult situations
• Problem-solving skills with the ability to follow procedures and identify solutions
• Proficiency in basic computer skills: email, typing, Microsoft Word, Excel, PowerPoint, Teams
• Ability to multitask and manage multiple priorities effectively
• Strong teamwork skills and a professional demeanor
• Bilingual in Spanish is a strong plus

Preferred Traits 🌟

• Compassionate and service-oriented
• Organized with a keen eye for detail
• Comfortable working in fast-paced environments
• Strong verbal and written communication skills
• Capable of building rapport with diverse populations

Additional Information ℹ️

• Role duration: approximately 6 months
• Position: Fully onsite
• No qualification assessment required

Alternate Job Titles 🔍

• Customer Service Specialist
• Program Support Specialist
• Case Support Representative
• Member Services Specialist
• Participant Support Coordinator
• Bilingual Customer Advocate
• Program Services Representative

Search Terms 🔑

• bilingual customer service
• Spanish speaking customer service
• program specialist
• case support
• participant support
• member services
• customer advocate
• community services
• intake specialist
• eligibility support
• workforce services
• social services support
• bilingual Spanish jobs
• onsite customer service

About MMC Group 🌟

With over 35 years of experience, MMC is a trusted leader in workforce management services, providing strategic solutions for diverse industries across the U.S. Our team of over 2,000 employees supports clients nationwide and internationally, matching talented candidates with great opportunities.

Visit www.mmcgrp.com to explore more about our services and current openings.

Benefits with MMC Group 🎁

• Comprehensive health insurance: medical, dental, vision
• Life and disability insurance
• Additional voluntary benefits

Join MMC and receive support that values your well-being both on and off the job!

Equal Opportunity Employment

MMC is committed to equal opportunity employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. Employment will be contingent upon verification of identity and eligibility to work in the United States.