Malama Health Is Hiring An Outreach Coordinator Bilingual Spanish

Join Malama as a Bilingual Outreach Coordinator (Spanish) – Make a Difference in Maternal Health! 🌟

Malama is dedicated to harnessing innovative technology and compassionate people to elevate maternal care—improving health outcomes for moms and babies through personalized engagement and support.

About Malama

Our approach is rooted in culturally congruent, trauma-informed care—meeting members where they are, whether in their homes, clinics, or communities. With $9.2M raised to date, we’re on track to reach profitability early this year. Our mission is to enhance pregnancy-related outcomes, focusing on conditions that impact historically underserved groups.

Position: Part-Time Bilingual Outreach Coordinator (Spanish)

As the frontline connector, you will support Malama’s outreach and enrollment efforts by engaging with members through various communication channels. If you’re organized, empathetic, and thrive in high-touch workflows, this role may be perfect for you.

Role Responsibilities

Member Outreach & Engagement 🤝

• Respond promptly: Address inbound calls/messages within 24 hours (SLAs)
• Follow-up: Conduct structured outbound follow-ups with up to 3 attempts within 7 days
• Communication: Engage with pregnant and postpartum members with clarity, compassion, and sensitivity

Eligibility Screening & Enrollment Support 🎯

• Verify insurance coverage via portals and gather basic eligibility details (e.g., pregnancy/postpartum status)
• Guide members through eligibility assessment and intake processes, assisting with questionnaires as needed
• Set expectations, and provide alternative resources for ineligible members (e.g., doula matching, resource navigation)

Care Coordination & Handoffs 🤗

• Schedule, confirm, and prepare members for next-step appointments (e.g., New Mother Visit)
• Ensure seamless handoffs to the appropriate care team
• Maintain detailed documentation of outreach attempts, outcomes, and member preferences

Documentation & Communication 📋

• Record outcomes in Malama’s EHR and internal tracking tools accurately
• Coordinate updates with internal teams while safeguarding member privacy following HIPAA standards

Provider & Referrer Follow-up 🔄 (as needed)

• Communicate with referring providers regarding enrollment status and next steps
• Ensure clear and timely documentation of all interactions

Requirements ✅

• Bilingual Spanish: Spoken and written proficiency required
• Experience: 1+ year in outreach, care coordination, customer support, or call center operations (healthcare preferred)
• Communication Skills: Excellent verbal and written communication with high empathy and professionalism
• Adaptability: Comfortable working in fast-paced environments with structured workflows and SLAs
• Organization: Strong attention to detail and reliable follow-through
• Tools: Familiarity with CRM, portals, Slack, and tracking systems
• Mission-Driven: Passionate about health, technology, and advancing birth equity

Preferred Qualifications 🌟

• Experience with Medi-Cal, WIC, FQHCs, or community-based maternal health programs
• Knowledge of PHI management and HIPAA compliance
• Proficiency in EHR documentation and handling high-volume outreach queues

What We Offer 🎁

• Compensation: $20–$24/hour + performance bonus
• Hours: Approximately 15–25 hours per week (part-time)
• Work Arrangement: Fully remote
• Applications will be reviewed on a rolling basis—apply early! Send your resume and questions to hiring@heymalama.com

Equal Opportunity Employment 🌈

Malama proudly promotes an inclusive environment. We strongly encourage applications from recent graduates, early-career advocates, people of color, those with lived pregnancy experiences, and community members. Passion and commitment to health equity are what matter most—no extensive experience required.