Hilton Is Hiring An Outlet Manager

Outlet Manager (Vietnamese or Chinese) 🌟

Join Hilton, a global leader in hospitality, and become part of a dynamic team dedicated to delivering exceptional guest experiences through strategic restaurant management. We are seeking a passionate Outlet Manager fluent in Vietnamese or Chinese to oversee operations at our luxurious locations in Phu Quoc.

📍 Work Locations

• La Festa Phu Quoc, Curio Collection by Hilton
• Sun Premier Village Primavera, An Thoi, Phu Quoc

About Hilton

With thousands of hotels across over 100 countries, Hilton offers endless opportunities to delight travelers. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more. We strive to create unforgettable experiences for guests, Team Members, and owners alike. 🌎✨

📝 Job Overview

The Outlet Manager is responsible for the strategic management of the hotel restaurant, aligned with Hilton policies and procedures. This role involves ensuring operational excellence, delivering superior customer service, and leading a high-performing team to create memorable dining experiences.

🎯 Key Responsibilities

• Customer Focus & Service Excellence: Prioritize guest satisfaction by approaching tasks with the guest always in mind.
• Issue Resolution & Communication: Take initiative to resolve issues promptly, maintaining clear communication with guests and staff.
• Operational Enhancements: Contribute ideas to improve procedures and promote Hilton services actively.
• Safety & Environment: Perform duties safely, ensuring a secure environment for all.
• Team Environment & Training: Foster a culture focused on creating exceptional customer experiences and conduct regular staff training on standards and procedures.
• Customer Feedback & Continuous Improvement: Gather and respond to customer feedback, implementing action plans for service enhancement.
• Operational Management: Plan and control daily operations, prepare staff rosters, and coordinate with other departments.
• Financial Management: Supervise departmental performance, analyze financial metrics, and manage budgets to meet profit targets.
• Staff Development: Recruit, train, coach, and evaluate team members, ensuring compliance with health and safety regulations.
• Strategic Planning & Sales: Maximize revenue opportunities through promotions, events, and effective team selling strategies.

🎓 What Are We Looking For?

• 2-4 years of managerial experience in a 4- or 5-star hotel.
• Proficiency with computer systems and hospitality software.
• Motivated, enthusiastic, and eager to learn new skills.
• Strong leadership, team management, and communication skills.
• Customer-oriented with a deep understanding of service standards.
• Sound knowledge of F&B operations, cost controls, labor management, and merchandising.
• Excellent interpersonal skills with keen attention to detail.
• Ability to work under pressure during busy periods.
• Outgoing personality with flexibility to work long hours.
• Fluent in English, with proficiency in Vietnamese or Chinese preferred.

🚀 Why Work for Hilton?

Hilton is a leading global hospitality company dedicated to creating remarkable experiences worldwide. Our team members are at the core of our success, and we prioritize their growth and wellbeing. Join us to be part of a culture that values warmth, innovation, and excellence. 🌟🌍

🌟 Related Details

• Schedule: Full-time
• Brand: Curio Collection by Hilton
• Position: Food and Beverage

🌈 Equal Opportunity Employer

Hilton is committed to diversity and inclusion, welcoming applicants regardless of background, including disabled veterans and individuals with disabilities. EOE/AA/Veterans/Disabled.