Dynatrace Is Hiring An Order Management Analyst

Join Dynatrace as an Order Management Analyst and play a vital role in supporting sales operations while working in a dynamic and collaborative environment. Whether remote or hybrid (Barcelona), you'll work closely with sales teams to ensure seamless order processing and contract management.

Your Role at Dynatrace

As an Order Management Analyst, you will be instrumental in facilitating smooth order workflows, maintaining accurate documentation, and ensuring the timely execution of contracts. We seek someone confident navigating ambiguity, skilled in communication across organizational levels, and dedicated to task completion with responsibility and professionalism.

Key Responsibilities

• 🤝 Collaborate with EMEA Sales teams to support order processing and contract execution.
• 📝 Review and approve quotes for standard order forms; create non-standard order forms for complex scenarios.
• ⏱️ Ensure timely and accurate preparation of order forms to meet sales deadlines.
• 🔄 Review and approve revisions requested by customers or partners.
• ✅ Verify all required documentation (order forms, purchase orders, etc.) aligns with approved quotes.
• 🚚 Process sales orders in Salesforce and coordinate product shipments for timely booking.
• 🔍 Share best practices and ensure compliance with internal policies and processes.
• 🧪 Support user acceptance testing for new Salesforce features.
• 📝 Assist with SOX audits and process reviews.
• 📄 Maintain and update internal documentation in Confluence.
• 🤝 Provide coverage and support for EMEA OM team members during absences.

What Will Help You Succeed

• 💡 Familiarity with Salesforce and Salesforce CPQ or other CRMs is highly advantageous.
• 🧩 Ability to manage multiple priorities in a fast-paced environment.
• 🤝 Excellent interpersonal skills and the ability to collaborate across departments.
• 📝 Experience with contract administration.
• 📃 Experience drafting commercial terms and conditions.
• 🇩🇪🇬🇧 Proficiency in written and spoken German and English.

Why You Will Love Being a Dynatracer

• 🌐 Dynatrace is a leader in unified observability and security.
• 🎯 We foster a culture of excellence with competitive compensation packages that recognize and reward performance.
• ☁️ Our employees work with major cloud providers such as AWS, Microsoft, and Google Cloud, forming strategic alliances worldwide.
• 🚀 The Dynatrace platform utilizes cutting-edge technologies, including our own Davis hypermodal AI, to help customers modernize, automate, and optimize cloud operations and deliver flawless digital experiences.
• 🌟 Over 50% of Fortune 100 companies are current customers of Dynatrace.