First Advantage Is Hiring An Operations Specialist Vietnamese Speaking

Vietnamese-speaking Operations Specialist

Join our team as a Vietnamese-speaking Operations Specialist and play a vital role in verifying candidate information accurately and efficiently, ensuring seamless operations within established service standards. 🌟

About the Role

As an Operations Specialist, you will be responsible for conducting precise verifications of candidate details with various institutions, managing follow-ups, updating our systems, and communicating professionally with Points of Contact (POCs). Your diligence ensures that all activities meet our Service Level Agreements (SLAs). 🕒

What We're Looking For

• Language Skills: Must be fluent in Vietnamese and English (both verbal and written). 🗣️
• Location: Currently reside within Metro Manila or nearby areas, in the Philippines. 🇵🇭
• Experience: Minimum 1 year in a corporate environment; BPO experience is preferred. Fresh graduates are welcome! 🎓
• Skills: Strong communication and interpersonal skills. Proficient in basic computer applications such as Microsoft Office and web browsers. 💻
• Shifts: Amenable to working night shifts or shifting schedules. 🕗
• Additional: Experience with inbound calls is recommended but not mandatory. 📞

Key Responsibilities

• Initiate background checks: Complete checks within 24–48 hours from the check order date in the GCM pool. ⏱️
• Verify candidate information: Conduct detailed verification via email, phone, forms, or official channels with accuracy and integrity. ✅
• Documentation: Ensure all verification attempts are properly documented and upload all related documentation promptly. 📂
• System Entry: Update and close verification checks efficiently, ensuring all necessary information is recorded. 📝
• Manage discrepancies: Raise alerts for missing or insufficient information immediately. ⚠️
• Candidate engagement: Professionally follow up with candidates to obtain pending documents and complete data entry. ✉️
• Professionalism: Maintain respectful and courteous communication with all stakeholders throughout the process. 🤝