CareSource Is Hiring An Operations Specialist

Join ElderServe Health, a mission-driven nonprofit organization dedicated to serving over 20,000 older adults and individuals with disabilities across the New York metropolitan area, by applying for a vital role supporting care management and member services. 🌟

Job Title: Operations Specialist

Summary: Responsible for clerical, administrative, customer service, and coordination activities to support care management and member services, including order processing, member interactions, and communication with care teams.

Responsibilities & Essential Functions 💼

• Greet patients, visitors, and customers immediately, creating a welcoming environment.
• Smile 😊 and introduce yourself when appropriate to foster a friendly atmosphere.
• Maintain professionalism by being courteous, respectful, and helpful to all.
• Convey a positive attitude through friendliness, kindness, and genuine interest in assisting others.
• Offer assistance proactively to those in need.
• Listen attentively to customers' requests and concerns, responding promptly.
• Practice proper elevator and telephone etiquette 📞.
• Wear your identification badge correctly at all times.
• Contribute to effective teamwork and maintain cooperative relationships with supervisors, colleagues, residents, and visitors.
• Accept and incorporate constructive criticism to improve performance.
• Maintain a professional appearance and attitude at all times.
• Handle conflicts professionally and utilize established communication channels.
• Recognize limitations and seek assistance when necessary.
• Promote harmonious relationships among departments.
• Adhere to the organization's email etiquette standards.
• Perform any other job-related duties as requested.

Education & Experience 🎓

• High School diploma or GED required, some college/business school preferred.
• Bilingual proficiency in Spanish, Russian, or Chinese required.
• Familiarity with healthcare environment (Medicaid/Medicare) preferred.
• Experience in medical billing or terminology and working with healthcare professionals is a plus.

Competencies, Knowledge & Skills 🧠

• Knowledge of Medicare and Medicaid regulations.
• Proficiency with Microsoft Office Suite.
• Understanding of federal, state, local, and regulatory requirements.
• Ability to adapt procedures to meet age-specific and cultural needs of geriatric members.
• Excellent verbal and written communication skills.

Licensure & Working Conditions 🧾

No specific licensure required. The role entails a general office environment, with possible extended periods of sitting or standing. Travel is typically not required.

Background Check 🔍

Employment contingent upon successful criminal background clearance. Unacceptable results will result in withdrawal or termination of employment.

Compensation & Benefits 💰

Range: $41,200 - $66,000 annually. Compensation considers education, experience, and role complexity. Opportunities for bonuses based on performance. We offer a comprehensive total rewards package.

Type: Hourly

Core Competencies & Organizational Values 🌟

• Fostering a Collaborative Workplace Culture
• Cultivating Partnerships
• Developing Self and Others
• Driving Execution
• Influencing Others
• Pursuing Personal Excellence
• Understanding the Business

This job description is not exhaustive. CareSource reserves the right to amend it at any time. We are an Equal Opportunity Employer committed to creating an inclusive environment that welcomes individuals of all backgrounds. 🌍