Harvey Nash Is Hiring An Operations Manager 1

Operations Manager 1

Plano, TX

6 Months Backfill extension rolling 90 days

Summary:

The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.

• Develop strategies for automating manual processes to improve Mail-In KPI Metrics, including (but not limited to), Turnaround Time, Return Rate, NTF Rate, Repair Bounce, and Net Promoter Score.
• Identify and develop new business opportunities for revenue/reduced costs and profitability.
• Develop service strategies, quality improvement plans, cost saving initiatives and budgets.
• Ensure that customer negotiated commitments are achieved according to plan.
• Parts forecasting and risk management
• Oversight of all data activities/analytics
• Automate reporting build dashboard
• Bachelor's degree in Business Administration, Operations Management, or a related field. 3+ years of progressive experience in operations or billing management or a relevant field.
• Proven leadership and team management skills, including the ability to motivate and inspire teams.
• Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.
• Proficiency in relevant software and tools (e.g., ERP systems, project management software, data analysis tools).
• 3-5 years’ experience in a Management Ro