Pasona N A Inc Is Hiring An Operations & Sales Support Coordinator

Join a dynamic and growing company in the veterinary and medical distribution industry, seeking a bilingual Japanese-English Assistant to support operations, sales, and client relations in Los Angeles, CA. 🚀

📍 Location & Job Details

• Location: Los Angeles, CA   |   100% On-site
• Position: Assistant to Manager (Operations & Sales Support)
• Industry: Veterinary / Medical Distribution
• Status: Full-time, Non-Exempt
• Salary Range: $23 - $27/hour (DOE)
• Work Schedule: 9:30 AM - 6:00 PM (30 min lunch)

📋 Position Summary

We are looking for a detail-oriented, proactive bilingual (Japanese-English) assistant to support the Manager in operations and sales tasks. This role involves managing order processing, shipping, customer support, and assisting with sales activities such as seminars and client communication. If you enjoy operational work and client interaction, this is an excellent opportunity for you!

🔑 Key Responsibilities

Operations & Shipping (70%)

• Process sales orders and coordinate shipments (domestic & international)
• Pick, pack, label, and prepare products for shipment
• Arrange pickups and manage shipping carriers (FedEx, UPS, USPS, etc.)
• Create shipping lists and send shipment notifications to customers
• Perform inventory checks and manage stock levels
• Inspect incoming products, handle discrepancies, returns, and vendor claims
• Track deliveries and follow up on delays or issues
• Maintain organized inventory and warehouse space

Sales Support & Client Interaction (30%)

• Support seminars, trade shows, and academic conferences (including travel)
• Communicate with clients, primarily Japanese veterinarians and institutions
• Assist with product promotion, especially medical devices
• Handle customer inquiries and build strong relationships

Administrative Support

• Assist the Manager with daily operations and coordination across multiple locations
• Maintain documentation such as invoices, PO's, and shipping records
• Support various internal administrative tasks as needed

🌏 Travel Requirements

• Business trips to Japan (approx. 1-3 times/year)
• Domestic travel within the U.S. (approx. 2-3 times/year)
• Occasional trips to Hawaii and conference sites
• Typical trip duration: Approximately 1 week

🎓 Qualifications

• Expert-level Japanese and business-level English proficiency
• Strong attention to detail and accuracy
• Positive attitude and excellent communication skills
• Ability to manage operational and client-facing responsibilities
• Interest in medical, pharmaceutical, or veterinary industries
• Team-oriented with a proactive mindset

🌟 Preferred Qualifications

• Experience in logistics, shipping, or order processing
• QuickBooks proficiency
• Basic to intermediate skills in Excel
• Work experience in Japan is a plus

⚙️ Additional Information

• Must be able to travel without restrictions
• Pet-friendly workplace
• Environment requires accuracy and consistency in detail-oriented tasks

📩 Apply Now

If you are ready to join a vibrant team supporting the veterinary and medical fields, apply today!