Dear U(The Bubble) Is Hiring An Online Sales & Operation Specialist

🔍 Exciting Career Opportunity: E-Commerce & Ticketing Operations Manager

Join Dear U, a global leader in fan communication, as we expand our footprint in the U.S. and elevate our digital and retail experiences. We're seeking passionate professionals to help connect artists and fans through innovative services and ensure seamless customer interactions across online and offline channels.

About Us 🎤

Dear U is a worldwide fan engagement platform dedicated to bridging artists and enthusiasts via cutting-edge digital solutions and content. As part of our U.S. expansion, Dear U International is enhancing flagship experiential retail stores while integrating online and offline sales channels to create a unified fan experience. We invite talented individuals to be a part of this exciting growth journey, driving customer engagement and achieving commercial excellence.

Role Summary 🚀

The E-Commerce & Ticketing Operations Manager will lead online sales performance and oversee daily operations of our U.S. e-commerce and ticketing platforms. Responsible for the full digital customer journey — from product offerings and event ticketing to kiosk integration — ensuring a smooth, on-brand experience across all digital touchpoints.

Key Responsibilities 🎯

Platform Management

• Manage daily Shopify operations, including product listings, pricing, inventory, and site upkeep
• Oversee end-to-end management of online ticketing (e.g., accesso), including event setup, capacity control, and pricing tiers

Online Sales & Revenue Ownership

• Drive revenue growth across product and ticketing verticals, with performance monitoring
• Own online revenue targets and P&L reporting for all digital channels
• Plan promotional campaigns, special releases, and pricing strategies to boost fan engagement

Event & Experience Operations

• Coordinate online sales for in-store events, artist meet-and-greets, and exclusive releases
• Manage timed-entry and capacity-based ticketing, including inventory and real-time availability monitoring
• Align event programming with online sales strategies through cross-team collaboration

Kiosk & Online Integration 💻🛍️

• Ensure operational harmony between online booking systems and physical kiosks
• Provide a seamless experience from pre-booking online to walk-in kiosk transactions
• Work with Digital Operations and vendors to maintain system connectivity and resolve integration issues

Merchandising Alignment

• Synchronize online product offerings with offline store inventory and strategy
• Collaborate with Supply Chain Management to maintain accurate stock levels and fulfillment accuracy

Data & Reporting 📊

• Monitor KPIs such as traffic, conversion rates, average order value, and sales performance by channel
• Prepare insightful performance reports with actionable recommendations for leadership

Cross-Functional Collaboration 🤝

• Partner with Marketing, Supply Chain, and Digital Operations teams to ensure a cohesive customer experience
• Serve as the main contact for all e-commerce and ticketing platform vendors

Process Optimization ⚙️

• Identify opportunities for improving the online shopping and ticketing workflows, checkout flows, and operational efficiencies

Qualifications 📋

• Over 5 years of experience in e-commerce, digital retail, or ticketing platform operations
• Proficiency with Shopify or similar e-commerce platforms
• Experience with ticketing or reservation systems (e.g., accesso, Eventbrite) is preferred
• Strong analytical skills with experience managing KPIs and revenue goals
• Experience with kiosk systems or omnichannel retail environments is a plus
• Ability to collaborate across marketing, operations, and supply chain teams
• Deep interest and knowledge of K-pop artists, fandom culture, and current trends
• Bilingual in English and Korean is advantageous
• Availability to work onsite 5 days a week (full-time in person)

Benefits 🎁

• Comprehensive healthcare coverage: medical, dental, and vision
• 401(k) retirement savings plan
• Paid Time Off (PTO) — accrued based on service length, up to 28 days