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Hostaway Is Hiring An Onboarding Specialist French Speaking Spain Italy Portugal UK
Join Hostaway as a Customer Onboarding Specialist (French-speaking) 🌍
Hostaway is a SaaS startup revolutionizing the vacation rental industry with innovative solutions and strategic partnerships, including collaborations with Airbnb, VRBO, and Booking.com. We are seeking a dedicated Customer Onboarding Specialist fluent in French to ensure smooth onboarding experiences for our clients and support our continued growth.
As a profitable and expanding company, this role is crucial to our ongoing success. Learn more about our recent funding round of here.
Note: This is a full-time remote role, but candidates must be based in Europe to collaborate effectively with the team and support clients. Please only apply if located in Europe.
About the Role
As a Customer Onboarding Specialist (French-speaking), you will play a vital role in guiding new clients through their initial experience with Hostaway, specifically for the French market. Your goal will be to ensure a seamless transition onto our platform, setting the foundation for long-term success. A passion for customer engagement and outstanding service, along with expertise in all Hostaway products, is essential.
Responsibilities
Implement effective onboarding processes for new French-speaking customers, ensuring smooth transitions and strong foundations for their success.
Conduct tailored training sessions and product demonstrations for French-speaking clients, promoting a thorough understanding of our features.
Develop customized onboarding materials and resources in French and English.
Maintain clear, consistent, and proactive communication with French-speaking clients throughout onboarding.
Collaborate with sales and customer success teams to identify opportunities for improvement and streamline onboarding procedures.
Monitor and report on onboarding effectiveness, gathering customer feedback and utilizing metrics to enhance processes.
Serve as the primary contact for French-speaking clients during onboarding, addressing issues promptly and effectively.
Qualifications
Minimum of 2 years of experience in customer onboarding or success within SaaS.
Native-level French and English proficiency is required. Support will be provided in French, with English as the internal primary language.
Proven ability to manage multiple onboarding projects concurrently with high attention to detail.
Excellent interpersonal skills with an ability to create positive first impressions.
Strong communication, presentation, and training skills in both French and English.
Adaptability to new technologies and a fast-paced work environment.
Excellent problem-solving skills with critical thinking abilities.
What We Offer
Competitive Compensation: Based on market rates within your country.
100% Remote: Work from anywhere in your country—home, co-working space, or elsewhere. Please note, no office is available.
Equity: Stock options in our profitable, fast-growing company, sharing in our success.
Values-Driven Leadership: Our core values guide every strategic and tactical decision we make.
Professional Growth: Extensive learning opportunities and pathways for career advancement.
Annual Paid Leave: Varies by country, aligned with local norms.
Country-Specific Benefits: Health Insurance, pensions, and other perks depending on location.
Dynamic Team Culture: Join a diverse international team across over 40 countries, fostering innovation, creativity, and a fun working environment.
Thank you for your interest! Upon applying, you will receive an email from our Talent Acquisition team with details regarding your application and next steps.
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