Menusifu, Inc. Is Hiring An Onboarding Intern Bilingual

Join Menusifu Inc. — We’re Building Smart Restaurants! 🚀

Menusifu Inc., based in New York, is a leading provider of state-of-the-art restaurant management systems designed for dine-in, take-out, delivery, and cafes. As a SaaS innovator, we support everything from supply chain logistics to customer engagement, aiming to deliver an intelligent and fine dining experience. With over 100 employees across 8 global offices—including our headquarters in Manhattan—we're passionate about shaping the future of smart restaurants. If you're a foodie with entrepreneurial zeal and a desire to grow, come join our energetic team!

Stay hungry, stay foolish! 🔥

Key Responsibilities ✨

• Client Communication and Follow-up
  • Serve as the main point of contact for onboarding clients, maintaining clear and professional communication throughout the process.
• Menu Confirmation and Coordination
  • Collaborate with clients to confirm menu details, including item names, categories, prices, modifiers, options, and special instructions to ensure accuracy before launch.
• Restaurant Information Verification
  • Gather, verify, and organize essential restaurant data such as operational hours, address, contact info, and delivery areas.
• Go-Live Scheduling and Coordination
  • Coordinate with clients to confirm timelines and go-live dates, follow up on pending tasks, and ensure a smooth launch.
• Churn Prevention and Client Retention
  • Identify at-risk clients, proactively follow up to understand blockers, and support recovery of stalled or lost accounts.
• Launch Support
  • Assist during prep stages and support go-live, coordinating setup readiness and addressing questions or issues.
• Post-launch Follow-up
  • Check in after go-live to ensure proper setup, provide support, and resolve initial issues.
• Onboarding Data Tracking
  • Maintain detailed records of onboarding progress, issues, and follow-up activities for internal insights.
• Cross-Functional Collaboration
  • Work closely with Sales, Operations, Product, and Support teams to relay client needs and resolve onboarding challenges.
• Process Documentation
  • Keep accurate onboarding records and communication notes for internal transparency and smooth handoffs.

Qualifications ✅

• Excellent communication and interpersonal skills
• Highly organized with strong follow-up and time management abilities
• Attention to detail and capacity to manage multiple onboarding projects simultaneously
• Strong sense of responsibility and customer service mindset
• Ability to work cross-functionally and coordinate with internal teams effectively
• Professional demeanor in handling client questions, timeline adjustments, and onboarding challenges

Nice to Have 🌟

• Fluency in Chinese and effective communication with Chinese-speaking clients
• Experience in onboarding, customer success, account coordination, or client support
• Background in restaurant, hospitality, SaaS, Salesforce, or POS industries

Job Details & Requirements

• Job Type: Part-time, Internship
• Pay: $25.00 per day
• Language: Mandarin (Required)
• Location: Hybrid remote in New York, NY 10016
• Relocation: Must relocate to New York before starting work