State of Maryland Is Hiring An OFFICE MANAGER (BILINGUAL)

Join Our Team as an Office Manager at Howard County Health Department! 🎯

We are seeking a dedicated and experienced Office Manager to oversee the daily operations of our clinics, ensuring seamless service delivery in sexual and reproductive health, tuberculosis control, and immunizations.

Position Details

• Grade: 13
• Location: HCHD, 8930 Stanford Blvd., Columbia, MD 21045

Main Purpose of the Job

This pivotal role is responsible for leading the day-to-day clinic operations, managing administrative tasks, supervising clerical staff, and maintaining efficient workflows to provide uninterrupted healthcare services to the community. The position supervises 2 Fiscal Account Clerks II and involves tasks such as medical billing, policy development, and electronic health record management.

Key Responsibilities

Management of Health Center and Clerical Office Staff 💼

• Supervise daily clerical operations, record management, and scheduling to ensure efficiency.
• Guide and support clerical staff, acting as liaison between staff and program leaders.
• Oversee maintenance of CureMD EHR, including appointment scheduling and reminder calls.
• Develop and review clerical procedures, maintaining an up-to-date Front Desk Policy Manual.
• Participate in supervisory and bureau meetings; communicate updates and solicit feedback.
• Provide leadership and ongoing development opportunities for clerical staff.
• Offer input on clinic scheduling and capacity planning.

Front-End Billing & Collections Oversight 💰

• Manage fiscal operations ensuring accurate data and compliance with audits.
• Collaborate with Billing Specialists to update fee schedules and billing practices.
• Provide estimates to patients and verify insurance eligibility, authorizations, and deductibles.
• Audit coding accuracy; process charges and payments for self-pay patients.
• Oversee collection processes, maintain accounts receivable, and ensure proper documentation of funds and donations.

Customer Service & Client Relations 🤝

• Provide knowledgeable, solution-focused support to clients and colleagues.
• Utilize language assistance resources to support diverse populations.
• Maintain professional relationships and sensitivity to cultural diversity.
• Update voicemail messages for facility closures and emergencies.

Electronic Health Record (EHR) Management 🖥️

• Ensure proper opening, maintenance, and closing of health records in accordance with policy.
• Maintain HIPAA compliance and participate in record audits.
• Manage data entry, consent updates, patient kiosks, and portal registrations.
• Handle record merging and generate monthly statistical reports.

Quality Assurance & Improvement 📊

• Monitor clerical service quality; implement policies and procedures.
• Identify improvement opportunities, recommend solutions, and document findings.
• Assess training needs and coordinate staff development.
• Conduct daily oversight of staff operations across all clinic sites.
• Participate in data collection and reports for clinical and fiscal metrics.

Staff Supervision & Administrative Oversight 🧑‍💼

• Approve leave requests and timesheets; manage staff performance and conduct evaluations.
• Address performance issues per HR policies; facilitate staff hiring and onboarding.
• Provide onsite coverage and assign staff to clinics and off-site tasks.
• Guide ongoing staff education and professional growth.

Additional Duties 📝

• Maintain broad knowledge of HCHD services and policy updates.
• Participate in drills, emergency responses, and mandatory training sessions.

Minimum Qualifications 🎓

• High school graduation or equivalency.
• At least one year of supervising clerical employees.
• Additional clerical experience may substitute for education; college credits or military service are also acceptable substitutions.

Preferred Qualifications 🌟

• Bilingual in Spanish.
• Experience managing outpatient medical clinics.
• Knowledge of medical billing processes, electronic medical records, ICD-10, and CPT coding.

Selection Process & Benefits

Please submit a comprehensive application demonstrating your qualifications. Successful candidates will be ranked and eligible for at least one year. State of Maryland benefits are included. For online applications, visit our portal; alternative paper submissions are accepted until 5 pm on the closing date.

Contact & Additional Information 📞

Questions? Reach out to the MDH Recruitment and Selection Division at 410-767-1251. For system assistance, contact the MD Department of Budget and Management at 410-767-4850 or Application.Help@maryland.gov.

We encourage applications from veterans, bilingual candidates, and individuals with disabilities. Maryland is an equal opportunity employer committed to diversity and inclusion. 🇺🇸✨