Personal Touch Home Care Is Hiring An Office Assistant Bilingual

Join Our Team in Staten Island, NY! 🚀

Personal Touch Home Care is seeking a dedicated Training Site Liaison to support our remote training operations. This is a full-time, in-person position based out of our Staten Island, NY location, offering competitive pay and a rewarding work environment.

Position Details 🎯

• Location: Staten Island, NY
• Type: Full-time, In-person
• Pay: $18.00 - $23.00 per hour

About Us 🌟

With over 50 years of dedicated service, Personal Touch has been a trusted provider of home care in our communities. Our mission revolves around delivering exemplary patient care while fostering a supportive and empowering workplace environment for our team members.

Why Choose Us 🤝

As part of Personal Touch Home Care, you'll enjoy a stable career rooted in our established reputation. We offer comprehensive benefits and a positive work culture that supports your professional and personal growth. Benefits include:

• Employee Recognition Programs: Celebrating your contributions.
• Health Benefits: Medical, Dental, Vision, Accident, and Long-Term Disability coverage.
• Paid Time Off: Generous leave to promote work-life balance.
• Retirement Plans: 401(k) to help secure your financial future.
• Life Insurance: Company-paid coverage for peace of mind.
• Professional Development: Opportunities to grow your skills.
• Employee Assistance Program: Support for you and your family.
• Perks Program: Exclusive deals and offers.

Job Summary 📋

The Training Site Liaison is responsible for managing the daily operations of a remote training site, assisting with onboarding, training setup, and ensuring smooth communication between field and office teams.

Note: Bilingual in Spanish preferred.

Key Responsibilities ✅

• Assist visitors and applicants with inquiries, registration, and document collection.
• Manage and translate documents and applications for employment.
• Act as liaison between field employees and office teams in LIC.
• Set up and support classroom training sessions, including OBRA and orientation classes.
• Distribute PPE and office supplies as needed.
• Collect and forward compliance and related documents.
• Support Nurse Instructor with student sign-in/out and documentation.
• Handle call inquiries and provide excellent customer service.
• Translate and assist with document completion during trainings.
• Adhere to organizational procedures and maintain professionalism at all times.
• Perform additional duties as assigned by supervisors.

Skills & Abilities 💼

• Exceptional customer service and professional demeanor.
• Strong communication and active listening skills.
• Attention to detail and organizational skills.
• Ability to handle high call and visit volumes efficiently.
• Team player with problem-solving skills.
• Discretion and confidentiality are a must.
• Self-motivated and capable of independent work.
• Willingness to learn new software programs.
• Flexibility to travel between locations as needed.

Qualifications 📜

• Must be at least 18 years old.
• High school diploma or GED required.
• Proficiency in Microsoft Office.
• Knowledge of the home health care market is a plus.
• Experience in a call center environment is advantageous.
• Bilingual Spanish skills preferred.

Working Conditions 🔧

• Primarily an office environment.
• Ability to follow written instructions and document accurately.
• Excellent verbal communication skills.
• Capability to document data on software portals.
• Movability within the office to access supplies and equipment.
• Sedentary work for extended periods.
• Ability to lift up to 25 pounds occasionally.

Compensation & Application 💖

Pay: $18.00 - $23.00 per hour

Job Type: Full-time

Join Us! 🎉

We are excited to include passionate, dedicated individuals in our team at Personal Touch Home Care. We’re more than a workplace — we’re a family committed to supporting your success. Apply now and help us make a meaningful difference in the communities we serve!