Deliveroo Is Hiring A New Partner Experience Advisor

New Partner Experience Advisor (Italian Speaking) 🇮🇹

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the heart of Deliveroo's marketplace, shaping how we serve restaurants, grocers, and new verticals worldwide. Together, we tackle big challenges—from negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies—to move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand, this is the team for you! 🚀

Location

We’re looking for a New Partner Experience Advisor to join our Manchester team. In this role, you’ll be the vital link for our Italian partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long-term success. 🇮🇹

What You'll Be Doing

You will join the New Partner Experience (NPX) team. Working cross-functionally with Sales and Account Managers, you’ll ensure our newest partners have a seamless journey, helping them navigate our systems and maximize their growth from day one.

Here’s what your day-to-day might look like:

• Lead Partner Success: Act as the primary relationship lead for newly signed Italian restaurants, ensuring they meet key operational metrics and KPIs during their critical first 60 days.
• Consult on Growth: Educate partners on making their menus stand out and encourage the use of advertising tools to drive consistent order volume.
• Liaison & Coordination: Serve as the bridge between restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.
• Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, fostering engagement and long-term partnerships.
• Operational Excellence: Adhere to daily targets and quality standards, maintaining meticulous records in our systems to ensure compliance and task completion.

What You'll Need to Thrive

Essential

• Linguistic Proficiency: Fluent/native in both Italian and English (written and spoken).
• Strong Communication: Excellent phone presence, confident in outbound calls, with empathetic listening skills.
• Target-Driven Mindset: Proven ability to work towards demanding targets while maintaining high quality and attention to detail.
• Technical Literacy: Proficiency in Microsoft Office; knowledge of Salesforce is a plus.
• Emotional Intelligence: Ability to build rapport quickly and navigate partner challenges proactively.

Nice to Have

• Experience in account management, sales, or high-level customer service.
• Background working in fast-paced startups or technology environments.

Interview Process

1. Apply: Submit your application for the role. We look forward to hearing from you! 📩
2. AI Screening & Assessment: Successful applicants will complete a short phone screening and online assessment with our AI assistant, Maki People. Please check your inbox and spam folder for the link.
3. Recruiter Screen: A 15-30 minute chat with a Deliveroo recruiter to discuss your experience, role details, and preparation tips.
4. Interview & Case Study: Participate in an interview with a manager, possibly including a case study presentation (online or onsite).
5. Outcome: We’ll notify you of the results after the interview process. 🎉

Why Join Us? 🤝

At Deliveroo, you'll be working on impactful projects within a dynamic, evolving marketplace. We’re food lovers, problem solvers, community builders, and more—all driven by a shared purpose to make things better. Here’s what you can expect:

• Make an Impact: Your work directly enhances experiences for customers, partners, and riders.
• Learn and Grow: Fast-paced, entrepreneurial environment with real responsibility and growth opportunities.
• Build Your Career: Develop new skills and advance as our business evolves.
• Inclusive Culture: Collaborative, values-driven teams that support your way of working.

The Details

• Salary: €27,700 base + up to €6,000 annual bonus (paid quarterly)
• Start Date: 8th June 2026
• Working Pattern: Hybrid working offered after successful probation completion

Our Global Structure 🌍

Deliveroo is now part of DoorDash, uniting teams with greater reach, scale, and ambition. Depending on your role, you may collaborate across DoorDash and Wolt, unlocking new possibilities as one global team. 🚀

Diversity, Equity, and Inclusion

We believe that a great workplace reflects the world around us. Our commitment to diversity and inclusion helps us be more innovative, stronger, and better at what we do. We strive to create an environment where everyone feels valued and empowered. 🌎