T-Mobile Is Hiring A Mobile Associate

Join T-Mobile as a Mobile Associate and Grow with Us! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that our employees receive the same big love we give to our customers. Enjoy competitive compensation, wealth-building opportunities, and a supportive environment where you can thrive.

Job Overview

As a Mobile Associate (MA), you'll be a vital part of our Retail Team of Experts, bringing the T-Mobile brand to life. You’ll serve as a brand ambassador, energizing customers about our products and services in a fast-paced environment filled with innovation and connection. Your role involves building meaningful relationships with customers, educating them on device solutions, and continuously developing your skills for growth into a Mobile Expert position.

Key Responsibilities

• Customer Engagement: Assist customers online, over the phone, and in-store, providing a seamless shopping experience. Explore their needs and demonstrate the latest technology with hands-on demos.
• Solution Selling: Find personalized solutions for customers beyond basic devices and plans, including accessories and IoT devices.
• Digital Tools & Knowledge: Use digital tools effectively to showcase T-Mobile’s network coverage, unlimited plans, and services, ensuring customers understand the value we offer.
• Training & Learning: Complete required training on our in-store experience, systems, and new skills, actively seeking knowledge between customer interactions.
• Relationship Building: Partner with colleagues across channels to coordinate the customer experience, resolve issues, and support team initiatives, fostering an inclusive environment.

Education & Experience

• Required: High School Diploma/GED
• Preferred: 6 months of customer service and/or sales experience in retail

Knowledge, Skills & Abilities

• Passionate customer advocate who enjoys connecting and having fun! 🎉
• Competitive drive with success in a fast-paced sales environment.
• Willingness to learn and share ideas with peers and leaders.
• Ability to balance customer needs with performance goals.

Licenses & Certifications

• At least 18 years old
• Legally authorized to work in the United States

Travel & Regulations

• Travel Required: No
• DOT Regulated: No
• Safety Sensitive Position: No

Compensation & Incentives

Starting pay is $19.50/hour, plus an additional $5.00/hour during training. After completing training, you’ll have the opportunity to advance to a Mobile Expert role with an annual incentive target of $18,000/year, based on performance.

All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives. Additionally, every team member is eligible for an Annual Stock Grant to help you invest in your future!

Benefits & Perks

Our benefits reflect the spirit of One Team, Together! We offer:

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) and 401(k)
• Paid time off, up to 12 paid holidays annually
• Paid parental and family leave
• Family building benefits, backup care, and childcare subsidies
• Tuition assistance, college coaching
• Disability, voluntary AD&D, accident, life, and long-term care insurances
• Mobile service & home internet discounts
• Pet insurance and commuter programs 🐾🚆

To learn more about our comprehensive benefits, visit our website.

Grow with Us! 🌱

At T-Mobile, we believe there’s no traditional ladder—it's more like a jungle gym of possibilities! We’re committed to helping our employees develop their careers and embrace new challenges. Applying for this role means you’re living our values and investing in your growth. You’re unstoppable!

Equal Opportunity & Accommodation

T-Mobile USA, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics. We welcome individuals with disabilities to request reasonable accommodations during the application and interview processes—please contact us by email or phone.