TMobile Is Hiring A Mobile Associate Retail Sales Bilingual

Join T-Mobile as a Retail Associate and Grow with Us! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. Enjoy a competitive salary, wealth-building opportunities, and a supportive environment where you can thrive and grow. 💼🌟

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. Your work will enhance the customer experience and foster loyalty, helping us stay UNSTOPPABLE for our employees! 💪✨

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Utilize digital tools to demonstrate network coverage, service plans, and product features, enhancing customer understanding
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Additional duties/projects as assigned by management to support business needs

Education and Work Experience

• Required: High School Diploma/GED
• Preferred: 6 months of customer service and/or sales experience in a retail environment

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun! 🎉 (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment 🚀 (Required)
• Team player willing to learn and share ideas while serving customers and resolving issues 🤝 (Required)
• Balance customer needs with performance goals effectively 🎯 (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel & Regulations

• Travel Required: No ✈️❌
• DOT Regulated Position: No 🚧❌
• Safety Sensitive Position: No 🦺❌

Compensation

Starting hourly pay is $21.50, plus an additional $5.00 per hour during training. 🎓💰

• Within the first 90 days, receive on-the-job training and eligibility for hourly training pay
• After training, promote to Mobile Expert with an annual incentive target of $18,000/year (performance-based)
• Guaranteed minimum earnings of $20/hour including incentives
• All employees are eligible for an Annual Stock Grant — because we all own a part of T-Mobile! 📈🤝

Benefits & Perks 🎁🎉

Our benefits reflect the spirit of One Team, Together! We offer:

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Employee stock grants & purchase plan
• Paid time off and up to 12 paid holidays (~4 weeks for full-time employees)
• Paid parental and family leave, family building benefits, and backup care
• Tuition assistance, college coaching, and disability insurances
• Voluntary benefits: accidental, life, long-term care insurance, and more!
• Discounts on mobile services, home internet, pet insurance, and transit programs

Learn more about our amazing benefits!

Never Stop Growing! 🌱🚀

At T-Mobile, there's no corporate ladder—it's a jungle gym of possibilities! We love helping our employees grow in their careers and thrive in a dynamic culture. By joining us, you’re living our values and investing in your future. You’re unstoppable! 🌟🙌

Equal Opportunity & Accommodation

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make all decisions without regard to age, race, ethnicity, religion, gender, sexual orientation, disability, and other protected factors.

If you need reasonable accommodation during the application or interview process, contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. 📞🤝

Note: This contact is solely for accommodation requests. It is not a channel for job inquiries or applications.