TMobile Is Hiring A Mobile Associate Bilingual

Join Our Team at T-Mobile! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that our employees receive the same big love we give our customers. From competitive pay to extensive benefits, we’re committed to supporting your growth and success — because when you thrive, we all do!

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. You'll build proficiency in customer service and sales to deliver personalized device and service solutions. Using digital tools to demonstrate network coverage and service benefits is key. Success is measured by building customer relationships, completing training, and contributing to a seamless customer experience. Your work will enhance customer loyalty and support team initiatives through effective communication and service delivery.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to enhance knowledge of products, services, systems, and processes
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Perform other duties or projects as assigned by management

Education and Work Experience

• Required: High School Diploma/GED
• Preferred: 6 months of customer service and/or sales experience in a retail environment

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun while doing it! 🎉
• Competitive drive with a proven ability to succeed in a fast-paced sales environment
• Effective balance between customer needs and performance goals

Additional requirements:

• At least 18 years of age
• Legally authorized to work in the United States

Travel & Regulation

• Travel Required: No ✈️
• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation & Incentives 💰

The hourly base pay is $19.50, plus an additional $5.00 per hour during training. During the first 90 days, associates receive on-the-job training and are eligible for training pay. Upon promotion to Mobile Expert, employees are eligible for an annual incentive target of $18,000/year, with actual incentives varying based on performance. All employees are guaranteed a minimum earning of $20/hour including base pay and incentives, plus a Yearly Stock Grant since we are all owners!

Benefits & Perks 🌟

At T-Mobile, our benefits exemplify the spirit of One Team, Together! We offer:

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• 401(k) plan and employee stock grants
• Employee stock purchase plan
• Paid time off, up to 12 paid holidays annually
• Paternity & family leave, family building benefits
• Back-up care, childcare subsidy, tuition assistance, college coaching
• Disability, life, accidental, and long-term care insurance
• Mobile service & home internet discounts
• Pet insurance and transit programs

Learn more about our full benefits package.

Growth & Development 🚀

Never stop growing! The Un-carrier doesn’t have a traditional ladder — it’s more like a jungle gym of possibilities. We love helping employees advance in their careers because shared growth drives our culture and success. By applying, you embody our values and invest in your future — because you are unstoppable!

Equal Opportunity & Accommodation

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make all employment decisions without regard to age, race, ethnicity, color, religion, gender, sexual orientation, or any other protected characteristic.

If you need reasonable accommodation during the application or interview process, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note, this contact is for accommodations only, not for job inquiries.