TMobile Is Hiring A Mobile Associate Bilingual

Join T-Mobile as a Retail Sales Associate and Grow Unstoppably! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. From competitive pay to extensive benefits and growth opportunities, we’re dedicated to helping our team thrive. 💙

🌟 Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. You'll build proficiency in customer service and sales while providing personalized device and service solutions. Digital tools will be your allies in demonstrating network coverage and service benefits effectively. Success means building strong customer relationships, completing training, and contributing to a seamless customer experience — making a real impact on customer loyalty and team initiatives through effective communication and service delivery.

📝 Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to deepen knowledge of products, services, systems, and processes for effective support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Perform other duties/projects as assigned by business management as needed

🎓 Education & Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

💡 Knowledge, Skills & Abilities

• Passionate customer advocate who enjoys connecting and having fun while doing it! 😊 (Required)
• Competitive drive and ability to succeed in a fast-paced sales environment. (Required)
• Balance customer needs with performance goals effectively. (Required)
• At least 18 years old
• Legally authorized to work in the United States

🚗 Travel & Regulations

• Travel Required: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

💰 Compensation & Incentives

Starting hourly pay is $19.50, plus an additional $5.00 per hour during training. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for training pay. Upon promotion to Mobile Expert, you become eligible for an annual incentive target of $18,000/year—performance-based and subject to variation. All employees are guaranteed a minimum of $20/hour including base pay and incentives, plus access to stock grants as part of our ownership culture. 🎯

🎁 Benefits & Perks

Our benefits embody the spirit of One Team, Together! Full and part-time employees have access to:

• Medical, dental, and vision insurance 🏥
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Employee stock grant and purchase plan📈
• Paid time off and up to 12 paid holidays annually ⏳
• Paid parental and family leave 👶
• Family building benefits, back-up care, and childcare subsidy 🍼
• Tuition assistance and college coaching 🎓
• Disability, voluntary insurance options, and more!
• Exclusive discounts on mobile service, home internet, pet insurance, and transit 🚇

Learn more about our benefits at www.t-mobilebenefits.com.

🚀 Never Stop Growing!

At T-Mobile, our un-carrier culture isn’t about climbing a corporate ladder — it’s a **jungle gym of possibilities**! We’re committed to helping our employees grow in their careers because shared drive and ambition fuel our business and culture. By applying, you're investing in your future and embodying our values. You’re truly unstoppable! 💪

🌍 Equal Opportunity & Accommodation

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make employment decisions without regard to age, race, ethnicity, religion, gender, sexual orientation, or any protected characteristic. Discrimination or harassment will not be tolerated.

If you require a reasonable accommodation during the application or interview process due to disability, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note, this contact is solely for accommodation requests, not for application inquiries.