TMobile Is Hiring A Mobile Associate Bilingual

Join T-Mobile as a Mobile Associate and Grow Your Career! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers, with competitive pay, wealth-building opportunities, and comprehensive benefits. Be a part of our unstoppable team and thrive both personally and professionally.

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. Your work will enhance customer experience and foster strong customer relationships and loyalty.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs 🎯
• Utilize digital tools to demonstrate network coverage, service plans, and product features, enhancing customer understanding and engagement 📱
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations 🎓
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives 🤝
• Perform other duties/projects as assigned by management as needed

Qualifications

Education & Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills & Abilities

• Passionate customer advocate with the desire to be yourself and have fun connecting with others! 😊 (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment 💪 (Required)
• Willingness to learn and share ideas alongside peers and store leaders, serving customers and resolving issues 🤝 (Required)
• Ability to balance customer needs and performance goals effectively 🎯 (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel & Regulatory Information

• Travel Required: No ✈️
• DOT Regulated Position: No 🚫
• Safety Sensitive Position: No 🚫

Compensation & Incentives 💰

Starting hourly pay is $21.50, plus an additional $5.00 during training. Within the first 90 days, associates receive on-the-job training and may be eligible for training pay. After promotion to Mobile Expert, employees are eligible for an annual incentive target of $18,000/year, with actual incentives varying based on performance and full-time status. All employees are guaranteed to earn at least $20/hour including base pay and incentives. Every team member is eligible for an Annual Stock Grant as part of our ownership culture.

Benefits & Perks 🎉

Our benefits embody the spirit of One Team, Together! We offer:

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan and employee stock grants
• Paid time off & up to 12 paid holidays per year
• Paid parental and family leave
• Family building benefits, back-up care, and childcare subsidy
• Tuition assistance, college coaching, and disability coverage
• Optional voluntary insurance including life, accident, and long-term disability
• Exclusive discounts on mobile service & home internet, pet insurance, and transit programs 🐶🚗

Learn more about our comprehensive benefits at www.t-mobilebenefits.com.

Always Growing & Unstoppable 💪

At T-Mobile, there’s no corporate ladder—just a jungle gym of possibilities! We love helping our employees grow, because shared drive and ambition fuel our success. By joining us, you’re living our values, investing in your future, and becoming unstoppable!

Equal Opportunity & Accommodations

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make all employment decisions without regard to age, race, ethnicity, gender, identity, or any other protected characteristic. Discrimination, retaliation, or harassment will not be tolerated.

If you need reasonable accommodation during the application or interview process, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Note: This contact is solely for accommodation requests, not applications or inquiries about positions.