TMobile Is Hiring A Mobile Associate Bilingual

Join T-Mobile as a Retail Associate and Empower Your Career! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members enjoy competitive compensation, wealth-building opportunities, and comprehensive benefits — because we’re UNSTOPPABLE for our employees!

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. Your work will enhance customer experience and foster strong customer relationships and loyalty. 🤝

Key Responsibilities

• Develop proficiency in customer service and sales: Deliver personalized technology and service solutions tailored to individual needs.
• Utilize digital tools: Demonstrate network coverage, service plans, and product features to boost customer understanding and engagement.
• Complete required training: Gain knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues: Support a seamless customer experience and contribute to team initiatives across channels.
• Other duties/projects: Perform additional responsibilities as assigned by management.

Education & Experience

• High School Diploma/GED: Required
• Customer service or sales experience: Preferred, especially in a retail environment (minimum 6 months)

Knowledge, Skills & Abilities

• Passionate customer advocate: Enjoy connecting and having fun while providing excellent service! 🎉 (Required)
• Competitive drive: Proven success in a fast-paced sales environment. 💪 (Required)
• Team player: Willingness to learn, share ideas, and resolve customer issues collaboratively. 🤝 (Required)
• Customer & performance balance: Ability to meet customer needs while achieving goals. 🎯 (Required)
• At least 18 years old and legally authorized to work in the U.S.

Travel & Regulatory Information

• Travel required: No ✈️
• DOT regulated position: No 🚫
• Safety-sensitive role: No 🚫

Compensation & Incentives 💰

Starting hourly pay is $20.50 plus $5.00 during training. During your first 90 days, you'll receive on-the-job training and be eligible for hourly training pay. Afterward, promotion enhances your earning potential with an annual incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn at least $20/hour, including incentives, and become eligible for an Annual Stock Grant.

Benefits & Perks 🎉

Our comprehensive benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to:

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Employee stock grants & purchase plan
• Paid time off & up to 12 paid holidays annually
• Paid parental and family leave
• Family building benefits, backup care, and childcare subsidy
• Tuition assistance & college coaching
• Disability, voluntary AD&D, accident, life, and long-term care insurance
• Mobile service & home internet discounts
• Pet insurance and transit programs

Learn more at www.t-mobilebenefits.com

Grow With Us 🚀

At T-Mobile, the ability to grow is limitless! Our culture encourages employees to aim high and develop their careers beyond traditional ladders — think jungle gyms of opportunity. By joining us, you're living our values and investing in your unstoppable future!

Equal Opportunity & Accommodations

T-Mobile USA, Inc. is an Equal Opportunity Employer. We welcome applicants of all backgrounds and credentials. If you need a reasonable accommodation during the application or interview process, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note this contact is solely for accommodations, not for job inquiries.