TMobile Is Hiring A Mobile Associate Bilingual

Join T-Mobile as a Mobile Associate and be part of a dynamic, growth-oriented team! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. From competitive salaries to wealth-building opportunities, we’re committed to supporting our team members every step of the way. That’s how we’re UNSTOPPABLE for our employees! 💪

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. You will build proficiency in customer service and sales to provide personalized device and service solutions. Consistent use of digital tools to demonstrate network coverage and service benefits effectively is essential. Success is measured by your ability to build customer relationships, complete training, and contribute to a seamless customer experience. Your work will help enhance customer loyalty and support team initiatives through effective communication and service delivery. 🌟

Job Responsibilities:

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to deepen your knowledge of products, services, systems, and processes
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Perform other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• Fluent in English and Spanish. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel & Position Regulations

• Travel Required: No ✈️
• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation & Incentives

Starting hourly pay is $21.50, plus an additional $5.00 per hour during training. 🎉

Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon promotion to a Mobile Expert, you become eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.

All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives. As owners, every employee is also eligible for an Annual Stock Grant. 📈

Benefits & Perks

Our comprehensive benefits exemplify the spirit of One Team, Together! We offer:

• Medical, dental, and vision insurance
• Flexible Spending Accounts
• 401(k) retirement plan
• Employee stock grants & purchase plan
• Paid time off & up to 12 paid holidays
• Paid parental & family leave
• Family building benefits & backup care
• Childcare subsidy & tuition assistance
• Disability, life, accident, and long-term care insurance
• Mobile service & home internet discounts
• Pet insurance & commuter programs 🚌

Learn more about our benefits at www.t-mobilebenefits.com.

Grow with Us! 🌱

At T-Mobile, the Un-carrier doesn’t have a traditional ladder—it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, driven by a shared passion to aim high. By joining us, you’re living our values and investing in your unstoppable future!

Equal Opportunity & Accommodations

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make all employment decisions without regard to age, race, ethnicity, color, religion, gender, sexual orientation, national origin, veteran status, disability, or any protected characteristic. 🤝

If you need reasonable accommodation during the application or interview process, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note, this contact is solely for accommodations and not for job inquiries.