TMobile Is Hiring A Mobile Associate Bilingual

Join Our Team as a Mobile Associate at T-Mobile! 🚀

Discover a career where your growth, benefits, and the opportunity to make a difference all come together. At T-Mobile, we invest in YOU with a comprehensive Total Rewards Package designed to support and elevate our team members.

🌟 Why T-Mobile?

• Competitive base salary and total rewards package 💰
• Annual stock grants and employee stock purchase plans 📈
• 401(k) retirement savings and free year-round financial coaching 🧑‍💼
• Inclusive and supportive work environment where you can thrive 🚀

📝 Job Overview

This role supports retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment. You'll develop skills in customer service and sales to provide personalized device and service solutions. Consistent use of digital tools enables you to effectively demonstrate network coverage and service benefits. Success in this role is measured by your ability to build strong customer relationships, complete training, and contribute to an exceptional customer experience.

Your work will help enhance customer loyalty and support team initiatives through effective communication and service delivery, making a real impact on our organization.

📋 Job Responsibilities

• Develop proficiency in customer service and sales to deliver tailored technology solutions
• Use digital tools consistently to showcase network coverage and service benefits
• Complete all required training to stay knowledgeable about products, services, systems, and processes
• Engage customers through needs exploration and hands-on demonstrations of technology and accessories
• Perform additional duties and projects as assigned by management

🎓 Education & Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience in a retail environment (Preferred)

🔧 Knowledge, Skills & Abilities

• Passionate customer advocate who loves connecting and having fun! 🎉 (Required)
• Proven drive and success in a fast-paced sales environment 🏆 (Required)
• Ability to balance customer needs with performance goals ⚖️ (Required)
• Bilingual fluency in English and Spanish 🌎 (Required)
• Must be at least 18 years old and legally authorized to work in the U.S. 🇺🇸

🚗 Travel & Regulations

• Travel Required: ❌ No
• DOT Regulated Position: ❌ No
• Safety Sensitive Position: ❌ No

💵 Compensation & Incentives

Starting hourly pay is $19.50 plus $5.00 per hour during training. Within the first 90 days, associates receive on-the-job training and are eligible for training pay. Upon promotion to Mobile Expert, employees can earn an annual incentive target of $18,000/year. Everyone at T-Mobile is guaranteed a minimum of $20/hour, including base pay and incentives. Plus, every employee is eligible for an annual stock grant! 🎉

🌐 Benefits & Perks

Our benefits reflect our spirit of "One Team, Together," offering medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and purchase plans; paid time off and holidays; parental and family leave; family building benefits; back-up care; tuition assistance; college coaching; disability and insurance coverages; mobile service & internet discounts; pet insurance; and transit programs—all designed to support your well-being and growth. Learn more at www.t-mobilebenefits.com.

🌱 Never Stop Growing!

At T-Mobile, our "Un-carrier" culture offers more than a corporate ladder—it's like a jungle gym of endless possibilities. We believe in helping our employees grow in their careers because shared drive and ambition propel us forward. By applying, you're investing in your future and embodying our core values—you are unstoppable! 💪

🌍 Equal Opportunity & Accommodations

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make decisions without regard to age, race, ethnicity, gender, sexual orientation, disability, or any other protected characteristic. Discrimination, retaliation, or harassment will not be tolerated.

If you need a reasonable accommodation during the application or interview process, contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note, this channel is solely for accommodations and not for application inquiries.