TMobile Is Hiring A Mobile Associate Bilingual

Join T-Mobile as a Mobile Associate – Be a Part of Something Unstoppable! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that our employees receive the same big love we give our customers, including competitive pay, benefits, and opportunities for growth. Discover how we empower our team to succeed and thrive.

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It focuses on building proficiency in customer service and sales, providing personalized device and service solutions. The successful candidate will use digital tools effectively to demonstrate network coverage and benefits, fostering customer loyalty and contributing to a seamless experience. Your work will directly impact the organization by strengthening relationships and supporting team initiatives through excellent communication and service delivery.

Key Responsibilities

• Develop expertise in customer service and sales to deliver tailored technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete training to deepen knowledge of products, services, systems, and processes for effective support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Handle additional duties or projects as assigned by management to support business objectives

Education & Experience

• Required: High School Diploma or GED
• Preferred: 6 months customer service and/or sales experience in a retail environment

Knowledge, Skills & Abilities

• Customer advocacy: Passionate about connecting, having fun, and being authentic 😊
• Drive to succeed: Competitive spirit with proven success in fast-paced sales settings
• Balance: Effective at managing customer needs while achieving performance goals
• Languages: Fluency in English and Spanish is required
• Age & Work Authorization: At least 18 years old and legally authorized to work in the United States

Travel & Position Details

• Travel required: No
• DOT regulated: No
• Safety-sensitive: No

Compensation & Incentives

Hourly base pay starts at $21.50, plus $5.00 per hour during training. 🏅

Within the first 90 days, Mobile Associates receive on-the-job training and training pay. Afterward, they can progress to become Mobile Experts, earning an annual incentive target of $18,000 (performance-based). All employees are guaranteed a minimum pay of $20/hour including incentives. Plus, every team member is eligible for an Annual Stock Grant as a part of our ownership culture!

Our Benefits – Because We Care! ❤️

At T-Mobile, our benefits embody the spirit of One Team, Together! We offer:

• Medical, dental, and vision insurance 🏥
• Flexible Spending Account & 401(k)
• Employee stock grants & purchase plan 📈
• Paid time off & holidays (up to approximately 4 weeks for full-time, 2.5 weeks for part-time)
• Parental & family leave, family building benefits, back-up care
• Tuition assistance, college coaching, disability & life insurance
• Discounts on mobile service & home internet, pet insurance, transit programs 🐶🚇

Learn more about our benefits at www.t-mobilebenefits.com.

Never Stop Growing! 🌟

At T-Mobile, our career journey isn’t a ladder—it’s a dynamic jungle gym of possibilities! We empower our employees to aim high, grow professionally, and live our values. By applying, you’re investing in your future, and we’re living our mission: you are unstoppable!

Equal Opportunity & Accommodation

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make employment decisions without regard to age, race, ethnicity, religion, gender, sexual orientation, or any other protected characteristic. Discrimination or harassment of any kind is not tolerated.

If you require accommodations due to a disability during the application or interview process, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note this is for accommodations only, not application inquiries.