TMobile Is Hiring A Mobile Associate Bilingual

Join T-Mobile as a Retail Associate and Unlock Your Potential! 🚀

At T-Mobile, we invest in YOU! Our comprehensive Total Rewards Package ensures that our employees receive the same big love we give our customers. From competitive pay to extensive benefits, we’re committed to helping you thrive and grow.

About the Role

This position supports retail operations by engaging customers and assisting with their technology and service needs in a dynamic, fast-paced environment. You’ll build proficiency in customer service and sales, providing personalized device and service solutions. Using digital tools, you'll demonstrate network coverage and service benefits effectively. Success is measured by your ability to foster customer relationships, complete training, and contribute to a seamless customer experience. Your work directly impacts customer loyalty and supports team initiatives through excellent communication and service delivery.

Key Responsibilities

• Develop proficiency in customer service and sales to deliver tailored technology and service solutions aligning with customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete mandatory training to enhance knowledge of products, services, systems, and processes for effective support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Perform additional duties/projects as assigned by management to support store operations

Qualifications

Education & Experience

• High School Diploma or GED (required)
• 6 months of customer service and/or sales experience in a retail environment (preferred)

Knowledge, Skills & Abilities

• Passionate customer advocate who enjoys connecting and having fun while doing it! 😊 (required)
• Competitive drive with the ability to succeed in a fast-paced sales environment (required)
• Balance customer needs with performance goals effectively (required)
• Language fluency in English and Ukrainian, Uzbek, Tadjik, or Georgian (required)
• Must be at least 18 years old
• Legally authorized to work in the United States

Travel & Position Details

• Travel Required: No ✈️
• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation & Incentives 💰

Starting hourly pay is $21.50, with an additional $5.00 per hour during training. 🌟

• Within the first 90 days, receive on-the-job training and be eligible for hourly training pay.
• After training, advance to the Mobile Expert role with an annual incentive target of $18,000/year (performance-based and full-time status dependent).
• All employees are guaranteed a minimum of $20/hour including incentives.
• As an owner-mentality company, every employee is eligible for an Annual Stock Grant.

Benefits & Perks 🌟

Our benefits reflect the spirit of One Team, Together! We offer:

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Employee stock grants & purchase plan
• Paid time off and up to 12 paid holidays per year
• Paid parental and family leave
• Family-building benefits, childcare subsidy, tuition assistance, and college coaching
• Disability, voluntary AD&D, accident, life, and long-term care insurance
• Discounts on mobile service & home internet, pet insurance, commuter & transit programs

To explore the full range of benefits, visit www.t-mobilebenefits.com.

Grow With Us 🌱

At T-Mobile, the Un-carrier experience is more like a jungle gym of possibilities rather than a traditional corporate ladder. We love supporting our employees’ career growth because sharing a drive to aim high keeps us moving forward. By applying, you're living our values and making an investment in your future. Remember, you’re unstoppable! 💪

Diversity & Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make employment decisions without regard to age, race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.

Discrimination, retaliation, or harassment based on these factors is strictly prohibited.

Accommodation Notice

If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note, this channel is for accommodation requests only—not for applying or general inquiries.