TMobile Is Hiring A Mobile Associate Bilingual

Join T-Mobile as a Retail Associate and Be Part of Our Unstoppable Team! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures our employees receive the same big love we give our customers—competitive pay, wealth-building opportunities, and comprehensive benefits. Ready to grow with us? Let’s go!

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. Leveraging digital tools effectively, you will demonstrate network coverage and service benefits while fostering strong customer relationships. Your efforts will enhance customer loyalty and contribute to our team’s success through effective communication and outstanding service delivery.

Responsibilities

• Develop proficiency in customer service and sales to tailor technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during interactions
• Complete required training to deepen product, service, and process knowledge for effective support
• Engage customers by exploring their needs and offering hands-on demonstrations of technology and accessories
• Support other duties/projects as assigned by management to drive business success

Education & Experience

• High School Diploma/GED (Required)
• 6 months experience in customer service or sales within a retail environment (Preferred)

Knowledge, Skills & Abilities

• Customer advocate who loves connecting and having fun! (Required)
• Competitive drive with a proven track record of success in fast-paced sales settings. (Required)
• Ability to balance customer needs with performance goals. (Required)
• Bilingual proficiency in English plus Spanish, Russian, OR Chinese (Required)
• Legal eligibility to work in the U.S. and at least 18 years of age

Travel & Regulatory Info

• Travel required? No
• DOT regulated position? No
• Safety-sensitive position? No

Compensation & Incentives 💰

Starting hourly pay is $21.50 plus $5.00 during training. Within the first 90 days, trainees are eligible for on-the-job training and additional training pay. Upon promotion to Mobile Expert, you can earn an annual incentive target of $18,000/year based on performance. All employees are guaranteed at least $20/hour inclusive of incentives. Plus, every employee is eligible for an Annual Stock Grant! 🎉

Benefits & Perks

Our benefits truly embody the spirit of One Team, Together. Both full-time and part-time employees have access to a robust package including:

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) and 401(k) plans
• Employee stock grants and stock purchase plans
• Paid time off & up to 12 paid holidays annually
• Paid parental and family leave
• Family building benefits, backup care, childcare subsidy
• Tuition assistance, college coaching
• Disability, voluntary AD&D, accident, life, and long-term care insurance
• Exclusive discounts on mobile service & home internet
• Additional benefits like pet insurance, transit programs & more! 🐾🚆

Learn more about our amazing benefits at www.t-mobilebenefits.com.

Never Stop Growing 🌱

At T-Mobile, the career ladder is more like a jungle gym of possibilities! We encourage growth, because when our employees thrive, so does our business. By applying, you're investing in your future—because you are unstoppable!

Equal Opportunity & Accommodation

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make employment decisions without regard to age, race, ethnicity, gender, disability, and other protected statuses. We foster a diverse and inclusive workplace where talent comes in all forms.

If you need reasonable accommodation at any stage of the application or interview process, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.