T-Mobile USA, Inc. Is Hiring A Mobile Associate Bilingual

Join T-Mobile as a Mobile Associate and Grow with Us! 🚀

At T-Mobile, we believe in investing in YOU! Our Total Rewards Package ensures that every team member receives the same big love we give our customers, with competitive compensation and numerous growth opportunities. Ready to make an impact? Keep reading!

🌟 Job Overview

This role supports retail operations by engaging customers and helping them with their technology and service needs in a fast-paced environment. You'll develop proficiency in customer service and sales to deliver personalized solutions, utilizing digital tools to demonstrate network coverage and service benefits. Success involves building customer relationships, completing training, and contributing to a seamless experience that boosts loyalty and supports team initiatives through effective communication and service.

📝 Job Responsibilities

• Develop proficiency: in customer service and sales to provide tailored technology and service solutions.
• Utilize digital tools: consistently to showcase network coverage and service benefits during customer interactions.
• Complete training: to gain knowledge of products, services, systems, and processes for effective support.
• Engage customers: by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Additional duties: as assigned by business management to support team goals.

🎓 Education & Work Experience

• High School Diploma/GED: Required
• Customer Service/Sales Experience: 6 months in retail environment (Preferred)

💡 Knowledge, Skills & Abilities

• Customer advocate: Passionate about connecting and having fun doing it! (Required)
• Drive to succeed: Proven ability to thrive in a fast-paced sales environment. (Required)
• Balanced approach: Effectively managing customer needs and performance goals. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

🚗 Travel & Regulations

• Travel Required: No
• DOT Regulated: No
• Safety Sensitive Position: No

💰 Compensation & Incentives

Starting base pay is $21.50/hour, with an additional $5.00/hour training pay during onboarding. Within the first 90 days, associates receive on-the-job training and are eligible for training pay. Upon promotion to Mobile Expert, you can earn an annual incentive target of $18,000/year (performance-based). All employees are guaranteed to earn at least $20/hour including base pay and incentives. Every employee also receives an Annual Stock Grant—because at T-Mobile, we think of everyone as owners!

🌎 Benefits & Perks

Our benefits exemplify the spirit of One Team, Together! We offer full and part-time employees access to:

• Medical, dental, and vision insurance
• Flexible spending accounts & 401(k)
• Employee stock grants & purchase plans
• Paid time off, holidays, parental & family leave
• Family building benefits, childcare subsidies, tuition assistance
• Disability, insurance (life, accident, long-term care)
• Mobile service & home internet discounts
• Pet insurance & transit programs

To explore all our benefits, visit www.t-mobilebenefits.com.

🚀 Never Stop Growing!

At T-Mobile, the Un-carrier isn’t about climbing a corporate ladder; it’s about climbing a jungle gym of possibilities! We empower our employees to grow their careers because your success drives our culture. By applying now, you're embodying our values and investing in a future that’s unstoppable. We applaud your ambition!

⚖️ Equal Opportunity Employer

T-Mobile USA, Inc. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, gender, orientation, religion, or any other protected characteristic. Discrimination, retaliation, or harassment of any kind will not be tolerated.

📝 Accommodation for Applicants

If you are an individual with a disability and require a reasonable accommodation during the application or interview process, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Note that this contact is exclusively for accommodation requests; it is not for job inquiries or applications.