T-Mobile Is Hiring A Mobile Associate Bilingual

Join T-Mobile and experience a company that invests in YOU! Our Total Rewards Package ensures every team member receives the same big love we give our customers, with competitive pay, comprehensive benefits, and growth opportunities. 🚀

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. Success in this position is measured by customer satisfaction, product proficiency, and effective use of digital resources, all while fostering strong customer relationships and loyalty. 🤝

Key Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions tailored to individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to expand knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Additional duties/projects as assigned by business management as needed

Education & Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Preferred)

Knowledge, Skills & Abilities

• Customer advocate who is passionate about connecting and having fun while doing it (Required)
• Competitive drive with a proven ability to succeed in a fast-paced sales environment (Required)
• Team-oriented mindset willing to learn and share ideas with peers and store leaders
• Ability to balance customer needs with performance goals
• At least 18 years of age
• Legally authorized to work in the United States

Travel & DOT Regulation

• Travel Required: No ✈️
• DOT Regulated Position: No
• Safety Sensitive: No

Compensation & Incentives

The starting hourly pay is $20.50, plus $5.00 per hour during training. During the first 90 days, associates receive on-the-job training and are eligible for additional training pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year, which varies based on performance. Every employee at T-Mobile guarantees a minimum earning of $20/hour including incentives. 💰

All employees are also eligible for an Annual Stock Grant—because at T-Mobile, we are all owners!

Benefits & Perks 🎉

Our benefits are designed to support our ONE TEAM spirit, with offerings that include:

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Employee stock grants & purchase plans
• Paid time off, up to 12 paid holidays (~4 weeks for full-time)
• Paid parental and family leave, family building benefits, back-up care & childcare subsidies
• Tuition assistance, college coaching
• Disability & insurance options (voluntary AD&D, accident, life, disability, long-term care)
• Discounts on mobile service & home internet, pet insurance, commuter programs

To explore all benefits, visit www.t-mobilebenefits.com.

Never Stop Growing 🌱

At T-Mobile, there is no traditional ladder—only a jungle gym of endless possibilities! We support your career growth because shared ambition drives our culture and business forward. Applying here means living our values and investing in your future. You’re truly unstoppable! 💪

Equal Opportunity & Accommodation

T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics. Discrimination, retaliation, or harassment are strictly prohibited.

If you require a reasonable accommodation during the application or interview process due to a disability, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Note: This channel is solely for accommodations and not for applying or general inquiries.