TMobile Is Hiring A Mobile Associate Bilingual Spanish

Join T-Mobile as a Mobile Associate and Be Part of Something Unstoppable! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members enjoy a competitive compensation package, wealth-building opportunities, and a supportive environment where your growth is prioritized. 💼✨

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a dynamic, fast-paced environment. You'll build proficiency in customer service and sales, providing personalized device and service solutions, while leveraging digital tools to demonstrate network coverage and benefits. Success is defined by strong customer relationships, completing training, and contributing to a seamless experience. Ultimately, your work enhances customer loyalty and supports team initiatives through effective communication and service delivery. 🤝📱

Key Responsibilities

• Deliver personalized solutions: Develop proficiency in customer service and sales to meet customer needs.
• Utilize digital tools: Demonstrate network coverage and service benefits effectively during customer interactions.
• Complete training: Build knowledge of products, services, and processes for effective support.
• Engage customers: Explore their needs and provide hands-on technology and accessories demonstrations.
• Support additional tasks: Perform other duties and projects as assigned by management.

Education & Work Experience

• Required: High School Diploma/GED
• Preferred: 6 months of customer service and/or sales experience in a retail environment

Knowledge, Skills & Abilities

• Passionate advocate: A genuine desire to connect and have fun doing it! 🎉
• Competitive drive: Proven ability to succeed in a fast-paced sales environment.
• Balancing act: Effectively address customer needs while achieving performance goals.
• Age & Eligibility: At least 18 years old and legally authorized to work in the U.S.

Travel & Regulatory Requirements

• Travel: No travel required ✈️🚫
• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation & Incentives

Starting hourly pay is $21.50, plus $5.00 training pay during onboarding. Within the first 90 days, associates receive on-the-job training and qualify for training pay. Upon promotion to Mobile Expert, the role offers an annual incentive target of $18,000 (performance-dependent). All employees are guaranteed a minimum earning of $20/hour, combining base pay and incentives. Plus, every team member is eligible for an Annual Stock Grant! 📈🎯

Our Benefits — Because We Care! 💙

At T-Mobile, our benefits exemplify the spirit of One Team, Together! We offer:

• Medical, dental, and vision coverage 🏥
• Flexible Spending Accounts (FSA) and 401(k) plans 💰
• Paid time off & holidays (approx. 4 weeks for full-timers, 2.5 weeks for part-timers) 🎉
• Paid parental and family leave 👶👪
• Family building benefits, back-up care & childcare subsidies 🍼💼
• Tuition assistance, college coaching 🎓
• Disability, voluntary life & AD&D insurance 🛡️
• Exclusive discounts on mobile service & home internet 📱🌐
• Pet insurance, transit programs, and more! 🐶🚲

Learn more about our benefits at www.t-mobilebenefits.com.

Never Stop Growing! 🚀

At T-Mobile, we believe there’s no single ladder—only a jungle gym of opportunities! We’re committed to helping our employees grow in their careers because your success drives our company forward. By applying, you’re living our values and investing in your unstoppable future! 🌟

Equal Opportunity & Accommodation

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make all employment decisions free from discrimination based on age, race, ethnicity, religion, gender, sexual orientation, disability, or any protected characteristic. Discrimination, retaliation, or harassment in any form will not be tolerated.

If you need accommodations due to a disability, please contact us at ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Note: This contact is solely for accommodation requests, not applications or job inquiries.