T-Mobile USA, Inc. Is Hiring A Mobile Associate Bilingual Spanish Preferred

Join the T-Mobile Team: Support Customers & Grow Your Career! 🚀

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures every employee receives the big love we foster for our customers, offering competitive pay, stock options, and numerous benefits to support your growth and success. 🌟

Job Overview

This role actively supports retail operations by engaging with customers and assisting with their technology and service needs in a dynamic environment. You’ll build product knowledge, demonstrate innovative solutions, and guide customers throughout their shopping experience. Success is driven by customer satisfaction, product proficiency, and effective use of digital tools. Your work helps enhance the customer experience, fostering loyalty and meeting organizational goals. 🤝

Key Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that fit individual needs
• Utilize digital tools to showcase network coverage, service plans, and product features, improving customer understanding and engagement
• Complete training to deepen knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to ensure a seamless customer experience and support team initiatives
• Perform additional duties or projects as assigned by management as needed

Education & Work Experience

• Required: High School Diploma or GED
• Preferred: 6 months experience in customer service and/or retail sales environment

Knowledge, Skills & Abilities

• Customer advocate with a fun, authentic attitude! 😊
• Driven with a track record of success in fast-paced sales settings
• Team player willing to learn from peers and leadership, offering solutions and resolutions
• Balance customer needs with performance goals effectively
• Minimum age: 18 years
• Legally authorized to work in the United States

Travel & Regulations

• Travel Required: No ✈️
• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation & Incentives

Starting pay is $21.50 per hour, plus an additional $5.00 during training. During the first 90 days, associates receive on-the-job training and training pay. Post-training, they can progress to a Mobile Expert role with an annual incentive target of $18,000/year (performance-dependent). All employees are guaranteed a minimum earning of $20/hour inclusive of base pay and incentives, plus eligibility for an Annual Stock Grant! 💰

Benefits & Growth Opportunities

Our benefits embody the spirit of One Team, Together! Full and part-time employees enjoy:

• Medical, dental, and vision insurance
• A flexible spending account and 401(k)
• Employee stock grants & purchase plan
• Paid time off & up to 12 holidays annually
• Paid parental & family leave, family building benefits, and backup care
• Tuition assistance & college coaching
• Disability & voluntary insurance options
• Mobile and internet discounts, pet insurance, and transit programs

We believe in continuous growth—no corporate ladder here, but a jungle gym of opportunities! 💪 Apply now and become unstoppable!

Equal Opportunity & Accommodation

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make all employment decisions without discrimination based on age, race, gender, or other protected characteristics. If you need reasonable accommodations during the application process due to a disability, please contact us via email or phone. 📧📞