Swissport International AG Is Hiring A Mia Passenger Service Agent

Join Swissport as a Passenger Service Agent and Take Off in the Aviation Industry! ✈️

Swissport, a global leader in aviation services, is seeking dedicated individuals to join our dynamic team. Provide exceptional passenger services and be part of a company that connects the world. 💼🌍

Overview 🚀

Are you ready to take flight in a fast-paced aviation industry? Swissport offers Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to deliver consistent, tailor-made solutions worldwide for a better customer experience.

We believe our people are our greatest asset. Driven by our core values of Show You Care, Do the Right Things, and Win as a Team, we seek individuals who share these values to join us at various global locations.

Job Summary 📝

As a Passenger Service Agent, you will provide comprehensive customer services including reservations, ticketing, baggage processing, terminal check-in, VIP handling, and customer complaint resolution. This role is vital in ensuring smooth airport operations and exceptional passenger experiences.

The expected pay rate is $21.91/hr.

Your Activities 🎯

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight disruptions or cancellations
• Manage passenger baggage processing, including handling and fee calculation when applicable
• Assist passengers during arrival and check-in, supporting those with special needs such as unaccompanied minors (UM), VIPs, and wheelchair assistance
• Guide passengers through Customs, Immigration, and Quarantine procedures as required
• Make public address announcements as needed
• Support Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked bags are available for departure and arrival
• Ensure compliance with all security protocols set by federal, state, municipal, airport authority, and Swissport SOPs and policies
• Operate equipment such as jet ways, reservation/ticketing computers, and other relevant tools
• Prepare and produce all necessary work-related documentation
• Perform other duties as assigned

Your Profile 🌟

• High School diploma or GED equivalent
• Passion for customer service with relevant work experience
• Excellent written and verbal communication skills in the country-specific language
• Knowledge of additional languages is desirable
• Commitment to continuous improvement
• Self-motivated with the ability to work independently
• Attentive to detail and numerate
• Ability to follow processes and adapt flexibly when needed
• Proficient in typing and learning airline-specific reservation and ticketing software
• Willingness to work in inclement weather conditions

Our Commitment to Diversity 🌈

At Swissport, we embrace diversity and are dedicated to providing an inclusive workplace. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Learn more about Life at Swissport on our website.

Ready to Connect the World of Aviation? ✈️

Join Swissport today and become part of a team that makes a global impact. Together, we keep the world moving! 🌍