English
Spanish
S3 Shared Service Solutions, LLC Is Hiring A Member Service Representative Bilingual
Overview
The bilingual Member Service Representative will support our talented remote Contact Center team, assisting both English- and Spanish-speaking callers with inquiries related to membership, banking products, services, and rates. They aim to exceed member expectations with every interaction, providing world-class service in a collaborative, supportive environment. The ideal candidate is self-motivated, dependable, adaptable, and member-focused.
S3 STAR Values ✨
- Service
- Teamwork
- Attitude
- Results
Location
Remote
Top Job Responsibilities 🚀
- Answer calls using knowledge of credit union products, data systems, and web-based applications to assist English & Spanish-speaking callers with questions or requests.
- Verify members, review accounts, relay policies/procedures, and communicate issues to management or other teams to resolve service concerns remotely.
- Handle calls related to various queues including digital services, cards, and loans, processing associated transactions efficiently.
- Translate and facilitate: Translate conversations and assist Spanish-speaking callers when escalating or transferring to other departments or queues.
Other Responsibilities & Opportunities 💼
- Correspond with departments and management via email for additional requests or research.
- Participate in additional projects and duties as assigned by management.
Qualifications & Skills 📋
- Bilingual in English/Spanish (conversational Spanish and basic banking terminology preferred).
- 6 months customer service experience recommended.
- Excellent communication skills—both written and verbal.
- Thrives in fast-paced environments.
- Highly organized and detail-oriented.
- Independent work ability and effective prioritization.
- Proficient in navigating multiple platforms simultaneously.
- Remote work experience with dual monitors is a plus.
- Works well in structured, procedure-driven roles.
Employment Details 📝
FLSA: Nonexempt
Perks & Benefits 🎁
- Group medical, dental, and vision insurance
- Generous Paid Time Off
- Up to 11 Paid Holidays Per Year
- 401(k) with Employer Match & Discretionary Contributions
- Employee Referral Program
- Wellness Programs
- Peer-to-Peer Recognition Program
- Salary: $21.23/hour
About S3 🏢
S3 was recognized as a Top Workplace of 2022 and 2023 by the Baltimore Sun and Newsweek, respectively, and earned the 2023 Top Workplace in the USA and accolades for leadership and being among America’s Most Loved Workplaces. Our commitment to teamwork and positivity enables us to deliver outstanding service and results. We invest in your growth through comprehensive training programs.
S3 is a Credit Union Service Organization (CUSO), owned by credit unions, supporting their operations and delivering exceptional service. We assist credit union members with loans, deposits, and financial needs to help achieve their goals.
Equal Employment Opportunity 🧑🤝🧑
All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories.
ADA Statement & Commitment 🧑🦽
S3 is dedicated to full inclusion, providing reasonable accommodations for individuals with disabilities.
Work Environment 🌥️
This role operates in a professional office environment utilizing standard equipment such as computers, phones, copiers, filing cabinets, and fax machines.
Cognitive & Physical Requirements 🧠
Constantly
- Compile, copy, compare information
- Analyze and compute data
- Problem-solving and critical thinking
- Exercise judgment and resourcefulness
- Organize and handle multiple tasks and priorities
- Handle sensitive information
- Exhibit excellent customer service skills
Occasionally
- Perform basic mathematical computations
Physical & Emotional Demands 🏃♂️
- Constantly: Sit for extended periods, use hands for keyboarding, speak coherently
- Emotional effort: Frequent short deadlines in a high-stress environment
- Interaction: Steady ongoing internal and external communication, with occasional low-volume periods